Nouvelle-Angleterre : Vacances ski

L’hôtel présente une allure assez désuète. Il manque néanmoins quelques éléments de confort, comme un micro-ondes ou un système de télévision plus abouti, tel que peuvent le proposer les hôtels Sheraton. La salle de bain, un peu ancienne, comprend une toute petite baignoire. Toutefois, pour le reste, l’établissement est idéalement situé ; le rapport qualité-prix n’est pas encore au rendez-vous.

I stayed here June 12-20, 2026 (rooms 514 & 607), and my experience was deeply mixed. Positives: The hotel has a warm, elegant atmosphere. The bed was excellent, housekeeping was perfect, and the Molton Brown toiletries and lobby water fountain were lovely touches. Special thanks to Tommy and the other front desk agent for their friendly service. Negatives: Maintenance issues were highly disappointing. Room 514 had a bulging bathroom door, loose handle, dirty curtains, a broken office chair, and a clicking bathroom light (possible short circuit). The mini-fridge didn’t work, ruining a $19 tiramisu on day one. The Chromecast was down for two days, and despite promises, no on-site engineer came to fix it. We also didn’t receive breakfast cards on arrival. The elevator was out of order for our first three days. The "Urban Cove" area needs attention: the menu was stained, and furniture requires cleaning. The continental breakfast lacked variety, with basic items like grapes or granola often missing. There is also no laundry service, only an external app. When I showed Tommy the room’s poor state, nothing was done. A free upgrade is nice, but providing a room that works as intended for the whole week is basic customer respect. At checkout, the front desk simply wished us a good trip without addressing these unresolved issues. I cannot recommend this hotel until maintenance improves.

Très beau séjour, surclassement et early check in offert grâce au statut VIP d’hotels.com, belle chambre spacieuse avec vue sur ls ville, petites attentions pour notre occasion spéciale, personnel très aimable et serviable

personnel très agréable. Hotel bien situé un peu en retrait de Times square. Magnifique vue en étage élevé

Personnel courtois belle ambiance dans l’hôtel

I stayed here June 12-20, 2026 (rooms 514 & 607), and my experience was deeply mixed. Positives: The hotel has a warm, elegant atmosphere. The bed was excellent, housekeeping was perfect, and the Molton Brown toiletries and lobby water fountain were lovely touches. Special thanks to Tommy and the other front desk agent for their friendly service. Negatives: Maintenance issues were highly disappointing. Room 514 had a bulging bathroom door, loose handle, dirty curtains, a broken office chair, and a clicking bathroom light (possible short circuit). The mini-fridge didn’t work, ruining a $19 tiramisu on day one. The Chromecast was down for two days, and despite promises, no on-site engineer came to fix it. We also didn’t receive breakfast cards on arrival. The elevator was out of order for our first three days. The "Urban Cove" area needs attention: the menu was stained, and furniture requires cleaning. The continental breakfast lacked variety, with basic items like grapes or granola often missing. There is also no laundry service, only an external app. When I showed Tommy the room’s poor state, nothing was done. A free upgrade is nice, but providing a room that works as intended for the whole week is basic customer respect. At checkout, the front desk simply wished us a good trip without addressing these unresolved issues. I cannot recommend this hotel until maintenance improves.

Très beau séjour, surclassement et early check in offert grâce au statut VIP d’hotels.com, belle chambre spacieuse avec vue sur ls ville, petites attentions pour notre occasion spéciale, personnel très aimable et serviable

Chambre très agréable et calme.

Hôtel super bien situé, propre.

Pdj de très moyenne qualité Produit bas de gamme Énorme self service façon cantine Très bruyant Services en chambre a minima Pas de recouche , climatisation capricieuse à régler, température glaciale, machine à café scindée autre âge Minibar vide, pas de baignoire Attente interminable aux ascenseurs

Le logement est situé idéalement proche des commerces, métro , la chambre est agréable, les sanitaires sur le palier super proche et complets ! Accueil chaleureux et disponible car avion décalé !

Très beau séjour, surclassement et early check in offert grâce au statut VIP d’hotels.com, belle chambre spacieuse avec vue sur ls ville, petites attentions pour notre occasion spéciale, personnel très aimable et serviable

Très déçus. Les chambres sont très bruyantes : climatisation et ventilation intérieure et extérieure du bâtiment font un bruit que même les bouchons d’oreilles ne peuvent atténuer. Le ménage quotidien est bâclé : draps juste rabattus, poubelles non vidées et savon et gel douche non remplacés quand vides.