North Central Texas : Vacances de luxe

Expérience très décevante à l'hotel OMNI de Dallas avec un mauvais management. Séjour de 5 nuits pour la coupe du monde Fifa dans un hotel récent et bien plaçé. Le problème est que cet hotel est trés mal géré avec 2 problèmes inacceptables: 1) Un service de chambre qui oublie purement et simplement de faire le ménage le 3° jour, ce qu'on découvre en rentrant à 23h. Quand on appelle le Guest service, une employée nous dit qu'elle va nous envoyer des serviettes propres...ce qu'elle n'a jamais fait. Et quand on la rappelle, elle nous dit d'aller à l'accueil si on est pas content !? 2) Une double facturation de repas au restaurant OWNER'S BOX que les équipes n'ont toujours pas corrigées après 2 semaines. Malgrè les mails et preuves fournies, personne ne répond :(( Inacceptable de la part d'un hotel de ce standing et seul vrai mauvais souvenir de Dallas et du Texas.

Buen lugar! Recomendado limpio seguro las personas muy amables

Hotel was very nice, I didn’t like that I had to pay for parking & breakfast was $25 for adults & $14 for child. We didn’t eat breakfast. Overall it was well cleaned & kept up.

I am truly moved by the exceptional kindness of the front desk staff during my recent stay. Their thoughtfulness brought tears to my eyes! Upon returning from dinner, I discovered a delightful stuffed horse in my room, accompanied by a lovely card that made the gesture even more special. When I checked in, I shared that my visit to Texas was to explore the possibility of purchasing a horse. The staff's attention to detail and personal touch truly exemplify the Ritz-Carlton's commitment to guest experience, and I am now a devoted customer for life. Additionally, the dinner I enjoyed was absolutely outstanding—truly one of the best hotel experiences I have ever had. Thank you for making my stay so memorable!

We chose The Joule as one of the highlights of our Texas trip, expecting a true five-star family experience. Unfortunately, our stay was disappointing. At check-in, one of our two rooms was still unavailable after 5:00 p.m. (although check-in is guaranteed from 3:00 p.m.), and despite requesting rooms on the same floor as our children, we had to accept rooms on different floors. Our room was also missing bottled water and a coffee machine, which had to be requested. We were also surprised to pay a $35 daily hotel service fee, supposedly covering amenities such as the pool and in-room services, yet the service did not match the charge. Housekeeping had still not serviced our room by late afternoon, bottled water was again missing, and the overall experience fell well below five-star standards. The biggest disappointment was the pool. By late afternoon, many guests were drinking heavily and several appeared intoxicated. The atmosphere felt more like an adults-only party than a luxury hotel welcoming families. That evening, loud intoxicated guests in the hallway kept us awake until we had to call security. We were also disappointed that ongoing construction around the hotel was not disclosed before our arrival. The hotel is beautifully designed, but the service and overall experience did not justify its five-star rating or the additional service fee. Families should know that the atmosphere is geared more toward adults seeking a lively social scene than a relaxing luxury st

I am truly moved by the exceptional kindness of the front desk staff during my recent stay. Their thoughtfulness brought tears to my eyes! Upon returning from dinner, I discovered a delightful stuffed horse in my room, accompanied by a lovely card that made the gesture even more special. When I checked in, I shared that my visit to Texas was to explore the possibility of purchasing a horse. The staff's attention to detail and personal touch truly exemplify the Ritz-Carlton's commitment to guest experience, and I am now a devoted customer for life. Additionally, the dinner I enjoyed was absolutely outstanding—truly one of the best hotel experiences I have ever had. Thank you for making my stay so memorable!