Mark Landin : Vacances de luxe

Calm neighborhood with good restaurants - hotel a bit run down

Correspondait à nos attentes

Hôtel très bien situé face a la mer au cœur de South beach. Le petit déjeuner continental servi au restaurant sous forme d une assiette très complète est plutôt bon, Le personnel de la piscine est serviable. La chambre est plutôt spacieuse mais gros problème de climatisation, très bruyante et peu performante. Astuce pour le parking privilégiez le parking public dans la rue avant pour 20$ par jour.

Lieu sublime, décoration épurée. La chambre est confortable et très bien équipée. Le lieu est un peu excentré mais très calme et apaisant.

I stayed here June 12-20, 2026 (rooms 514 & 607), and my experience was deeply mixed. Positives: The hotel has a warm, elegant atmosphere. The bed was excellent, housekeeping was perfect, and the Molton Brown toiletries and lobby water fountain were lovely touches. Special thanks to Tommy and the other front desk agent for their friendly service. Negatives: Maintenance issues were highly disappointing. Room 514 had a bulging bathroom door, loose handle, dirty curtains, a broken office chair, and a clicking bathroom light (possible short circuit). The mini-fridge didn’t work, ruining a $19 tiramisu on day one. The Chromecast was down for two days, and despite promises, no on-site engineer came to fix it. We also didn’t receive breakfast cards on arrival. The elevator was out of order for our first three days. The "Urban Cove" area needs attention: the menu was stained, and furniture requires cleaning. The continental breakfast lacked variety, with basic items like grapes or granola often missing. There is also no laundry service, only an external app. When I showed Tommy the room’s poor state, nothing was done. A free upgrade is nice, but providing a room that works as intended for the whole week is basic customer respect. At checkout, the front desk simply wished us a good trip without addressing these unresolved issues. I cannot recommend this hotel until maintenance improves.

Correspondait à nos attentes

Hôtel idéalement placé pour visiter New York et chambres qui donnent toutes sur une cour donc calmes

Hôtel très bien situé Le personnel est très accueillant et avenant

excellent service, l’endroit est calme, rue tranquille, prêt du métro est lieu historique merci à Roberta d’une grande gentillesse

Endroit très propre, personnel sympathique. Très bon buffet déjeuner. Le spas est superbe.