Beach Cities San Diego County Beach Holidays

The hotel is in a beautiful location, and some of the newer rooms are much more comfortable than the older ones. However, the price is higher than what the overall experience justifies. The common areas could be better maintained, particularly the hot tub, which was not as clean as expected. The service was average and did not consistently meet the standards one would expect at this price point.

Great customer service!

Excellent service and beautiful property

Our experience was 3/5 stars. We didn’t get much rest, which made our experience less enjoyable since that’s what we booked for. There seemed to have been maintenance going on at all hours with pounding and dragging on the roof. So maybe ask about that before booking. The staff was friendly, the place was clean. However, we booked a resort room with a king bed and amenities. We were giving a totally different room, which would have been find if they communicated the change. I noticed because it wasn’t a king size bed and the amenities were different. So with that, I felt like they were trying to get one over on me not just because I didn’t get what I specifically booked and paid for but mainly due to the lack of communication. It was only because I noticed and said something. I called and they did offer to move us and waive the resort fees, which I appreciated. We ended up staying where they left us because it was more of a hassle to move (by that time we already had all our stuff in the room.) Staff said they could discount or do anything about the room difference because we prepaid and booked through Expedia. Almost as if they don’t like it. We also didn’t get the VIP Expedia perks that were listed when we booked that we normally get when we stay at other hotels. Other than that the place was nice and again staff was friendly. It is clean!

Staff was very helpful.