Sud-Ouest : Séjour pêche

Booked a suite w/King bed and pullout sofa bed on Expedia, got to the room & there was no sofa. Called the desk & got the manager that checked us in, I told her the room she assigned us doesn't have a sofa bed, she says that I didn't book a room w/ a sofa. I told her that the confirmation from Expedia says a King Suite w/ sofa bed. She said Expedia posted it wrong. I told her I didn't know anything about that, but I booked a King Suite w/ a sofa bed because my son needs a place to sleep. She gave me the room 2 doors down that has a sofa bed, & said she would wave the uncharge. When we get into the new room, my husband notices our credit card was charged the initial fee from Expedia, but there was a 2nd charge of $500! After driving 12 hours, & wanting to rest, We now have to go back to the desk to sort this out. A different lady was working the desk, & after going back & forth & having to prove the 2nd charge of $500, she discovered that we were charged for a room booked by another lady with the same last name as ours. Now we have to wait for the manager to return, so she can cancel the $500 charge. 15 minutes later, she shows up, I explain to her about the $500 2nd charge & now she argues that we weren't charged twice. My husband showed her the 2nd charge on our card, she gets on the computer and asks if we were in room XXX, I said no we are in room YYY, I told her there are two of us with the same last name. She finally realizes HER mistake. 15 minutes later it was fixed!

We cannot wait to visit again! Such a great experience. There is definitely something for everyone to enjoy. 10/10!

Petit-déjeuner frais, chambres propres, personnel respectueux.