When we booked the hotel, the listed amenities included free buffet breakfast. So after we ate the breakfast, we got presented with a bill--we tried to explain that according to our booking, the breakfast was complimentary, but the server insisted that we needed to pay and then take up the issue with the reception desk.
So we paid the server, and went to the receptionist, and showed her the black and white of our reservation in which it was printed that the buffet breakfast was included--and she said she was NOT responsible for what EXPEDIA advertised. She was less than optimal--no solution or apology was offered--so we were just stuck.
Then when we checked out the last morning--the desk attendant followed us to the car, wanting to know if we had paid our bill. We explained that we had paid to Expedia on line--and had verified that when we checked in--but he kept pushing and interrogating. We finally gave up and drove away.
The free internet was not working.
There were plumbing issues--when you take a shower, it does not drain properly, flooding the bathroom floor. Towels are skimpy. And the uninvited guest was a large cockroach.
The location was good for us, but the overall experience was disappointing. The advertised amenities of a hotel should correspond to the services provided. It is unfair to advertise complimentary breakfast and then charge for it. The staff need customer service training.
