It was perhaps the 20 th time I stayed in this hôtel in Wuppertal which was my favorite.
This last time I was very disappointed. the room was dirty, the sofa and chair had a stain in the middle, hairs remaining in the bed..
I booked a room including spa tickets but the reception unpleasantly told me that I had to pay anyway.
The reception was not pleasant, always check my identify after several days of stay when I look to enter and not even a "goodbye" or "good road" at check out.
The breakfast, due to Covid, is now very poor, it was one of the best and now one of the worse.
Also no customer loyalty, from lot of time I stay there (about 20 times in a few years), they still ask me to fulfil my address and so, never got any room upgrade or small gifs.