2/10
The dog fee was removed before you arrived. Again e tried to meet all of our guest expectations. If something is not up to your satisfaction we would try to accommodate you immediately like we did in this situation. A simple direction from us would have told you how to work the thermostat and the wheel could have been put on immediately. We sincerely apologize for any inconvenience during your stay.Thank youSand CountyFridayYou have obviously not addressed all of our concerns only the ones you wish to address. There were no directions in the unit as to how to use the thermostat. WE DID NOT RUN THE UNIT IN THE KITCHEN IT DID NOT TURN ON WHEN WE TRIED. The broken steps, the sink plunger which was moldy, the dirty dishes, We were waiting for you to find something else and YOU WERE NOT ABLE TO FIND ANYTHING COMPERABLE!!! WE ASKED FOR A CREDIT FOR SOMETHING LATER IN THE YEAR. So - you did not meet your guests expectations and did not try very hard to address our concerns. These things should have been taken care of BEFORE WE RENTED THE HOME and should be fixed before renting again. We are very disappointed in Sand County.
Debra C.
Séjour de 3 nuits en juin 2025