We had a very frustrating experience at this Holiday Inn. After an 8-hour drive, we were eager to check in and rest â but things went downhill quickly. The room we were assigned on the 5th floor couldnât be accessed with the key cards provided. I had to make three separate trips between the 5th floor and the front desk, and each time, the receptionist reprogrammed the keys, asking me to try again. It never worked.
Eventually, a staff member (I believe his name was C.J.) came up to check and confirmed the lock wasnât functioning. He then spent a while trying to locate a tool to reset the lock instead of promptly offering a solution. After repeated requests, he finally assigned us a different room â 45 minutes later.
We were also traveling as a group of six families and had requested rooms on the same floor so the kids could spend time together. We arrived around 4:30 PM and asked again at check-in. The front desk informed us that the hotel was fully booked and that nothing could be done â even though most guests hadnât yet checked in. Despite being early, they refused to accommodate our request or prioritize our group.
Lastly, breakfast was underwhelming. On both mornings, they ran out of basic items and no staff seemed available to restock or assist.
Overall, it was a disappointing and poorly managed stay â definitely not the experience we expected from a Holiday Inn.