- Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’établissement et confort de la chambre
Hotel practicing overbooking
This hotel is practicing over booking. When we arrived around 6pm, the receptionist told us that our reservation was not confirmed by the hotel despite our confirmation number received by Hotels.com one month ago. They said that our confirmation number is not valid without their confirmation number. In reality, they just sold our room for a higher price. They just offered us a free buffet dinner and told us there is another hotel very far from Petra gate where we can get a room. As we were dead tired, we accepted this hotel which was far from the gate. This is really not honest what this hotel is doing by selling rooms which were already booked by early customers. If you want to make sure to sleep near the Petra gate, don't book this hotel as you may end up sleeping very far from Petra gate. We realized that we were not the only victims of this hotel.