2/10
Very bad experience booked a suite 450€ a night to find that it was on the ground floor looking at the park my place with smoking table outside so we could have not open the Window outside, people walking by we had to keep closed the window to avoid people looking inside, they did not offer accompaniment to the suite (which is normal in a 5*) and I understand why....a shame
I have complained and they offer me a junior suite (pretending it was a suite) they did not offer any compensation or excuse
They offered me to go back to bagni vecchi where I have booked a suite the previous night and luckily it was still available
Poor service poor professionalism
Gianbattista
Séjour de 1 nuit en septembre 2018