8/10 Bien
Lisa
Voyage en famille
9 nov. 2025
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I was meant to be travelling with my elderly Mum and Sister in law so we booked a two bedroom suite. We were not informed prior to our stay that the lift located nearest to our room was not working and the A/C in one of the bedrooms was also not working. They were aware of the A/C not working and had someone scheduled to fix it the day after we were meant to check out. I was very disappointed that they waited for us to work it out and contact them to tell us.
My mum fell ill so could not travel. This was probably a blessing for the hotel because if she could make it, she would not have been physically able to walk up the steps and the A/C not working in the room would have been very uncomfortable especially for me as I'm heavily pregnant. The alternate room that was offered to us was a king one bedroom suite so that would NOT have been enough space for 3 people and was not a good option for me and my sister in law to be sharing a king bed together.
The room itself, restaurant for dinner and hotel was nice and we still enjoyed our stay, however if my Mum did end up coming, we would not have been able to stay there at all.
Lisa
Séjour de 1 nuit en novembre 2025
