10/10 Excellent
leticia, Chicago
Voyage en famille
28 oct. 2025
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had the most unpleasant and uncomfortable stay I’ve ever had in all my years traveling. When we booked the hotel, there is no warning or indication that the place was under construction. When we arrived, there was no staff present. We waited for the a while for the one on duty staff to appear.
The minute we walking into the hotel we were greeted by the strong smell of paint fumes, construction debris and noise. I immediately wanted to leave but our family of 5 very tired adults had booked the hotel for five days as we were there to plan an attend, my sister‘s funeral. The horrible experience of having to stay in a hotel that was under contraction anove us, below us and accross from us was terrible but we were grieving and just trying to stay together and be stroking ever single day. To the hotels, Credit, they did offer us to look and see if there was another room that could accommodate us. Unfortunately, every single room smelled of wet furniture as it look like they had just wet, wiped the couches and surfaces and every single room. It smelled awful, like old wet smelly furniture. The only thing that could remedy this miserable stay is a full refund for our five-day stayl. But that was not offered to us and when I asked for a refund so we could go look for a different hotel we were told that they could not cancel or refund us what I had paid ahead of time for the five day stay. I would not recommend this place
leticia
Séjour de 4 nuits en juillet 2025
