« It was great, until the last morning. We booked our spot on the airport shuttle the night before, because our flight was super early. We got on time at the reception, but the shuttle driver just left without us, even though we ran outside after him. The receptionist called him and asked him to come back to pick us up, but he refused. She called a taxi for us but it took forever to arrive, and the shuttle ended up coming back to the hotel before we left. We asked the driver again; “can you please...