Réservez vos activités et excursions : Trout Haven Fishing Pond

My evaluation of this establishment is centered squarely on the quality of their customer service, which failed to meet even the most basic industry standards during a recent travel crisis. After our flight to Denver was canceled multiple times over a single weekend, making it physically impossible to reach the destination, we sought a reasonable resolution with the management. Despite the extenuating circumstances, the hotel strictly enforced an uncompromising "no refund" policy, showing zero empathy for a situation entirely out of our control. In my extensive travel experience, the majority of reputable hotels demonstrate professional flexibility by charging for a single night and refunding the remainder of the stay. Although Expedia confirmed that the hotel had the full authority to grant a one-time exception, the management deliberately chose to deny our request. This rigid refusal to budge reveals a significant lack of commitment to guest satisfaction and long-term loyalty. I believe that exceptional customer service is the cornerstone of any successful hospitality business, yet this property prioritizes short-term revenue over human connection. Because of this experience, I strongly advise potential guests to seek accommodations elsewhere: Choose establishments that value guest relationships during travel emergencies. Avoid properties with predatory, inflexible cancellation policies. Prioritize hotels that empower their staff to provide fair, common-sense solutions.

The staff was super friendly, the entire hotel was clean and they were quick to answer any questions or requests. The pool was basically non existent. Very small, only 3 1/2 feet but was only about 3/4 of the way full. Good if you plan to just stand and lean against the side of the wall, but not for actually “hanging out in the pool” The phone in our room didn’t work, so if you needed anything from the front desk, you had to go all the way down to the lobby. A bit annoying and inconvenient, but not enough to be upset about. The Market on the same grounds was closed the whole time we stayed, so we didn’t get to experience it at all. It’s also not what we were expecting. The thing I loved most was that in order to get to the floors where the rooms were, you needed to scan the keycard in the elevator, or it wouldn’t go to the floor. I loved that security feature. I would not be opposed to staying here again, and the staff is to thank for that. They were all amazing and nice!

Excellent hotel and very friendly and helpful staff