The hotel clerk took 15+ minutes to find our reservation, even though we provided our confirmation number and receipt (room was prepaid). They appeared to have lost our reservation. They finally got us a room and handed us a key. When we got to our room, we realized that they did not put us in the type of room we had reserved and paid for, which was an Executive Double Room, Park View, Non-Smoking. Instead, our room was smaller, facing the parking lot instead of the park. When we informed them of their error and asked to be moved, we were told there were no other rooms available. The room reeked of cigarette smoke. The afternoon sun hit the inadequately insulated room, which made it hot and unbearable. We could not open the curtains, or sit on the balcony. The air conditioning was not strong enough to cool the room. The room was old, dark and crowded with too much furniture. There was no place to put our carry-on luggage. The carpet was filthy, with stains. The beds/pillows were uncomfortable. The bathroom had an outdated bathtub. The hotel parking lot was small with insufficient parking. A guest had taken up 2 parking spots and although it was brought to the attention of the staff, no one bothered to ask the guest to move their car. We had to park on the street. Overall, the hotel staff was unfriendly and disingenuous, and offered no apology or a discount for the room downgrade. The manager was unavailable and didn't return our call. Disappointed is an understatement!!
