Elisa and Carlos are wonderful hosts. They contacted me in advance to arrange a lovely welcome to their amazing rooms in the 16th century palazzo in the heart of the old walled town of Trento - very close to the cathedral square. There a couple of flights of steps up to their floor, but I'm sure they will help you with your bags if you tell them in advance. The rooms are beautiful, airy, spacious and tasteful. My room had its original long, wide floorboards. The queen size bed was one of the most comfortable I have ever slept in. I was impressed with the care taken to be "green" - the bathroom soap and shampoo containers were refillable - so avoiding single use plastics. The breakfast was a lovely selection of local hams, cheeses, bread, jams, cakes (and some delicious ones that Elisa bakes herself) etc along with fruit juice and great coffee. Elisa was also really helpful with advice about where to eat and places to visit. Yes, this is a glowing review - it's one of the nicest places I've stayed. I prefer this kind of place to luxury, impersonal hotels with lots of stars!