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Disappointing Stay – Poor Customer Service and Lack of Concern for Guests My wife and I stayed for a weekend break, but unfortunately the experience fell well short of expectations. Our welcome was rather abrupt, with the receptionist appearing flustered and unwelcoming. The room was adequate but noticeably dated. Dinner was disappointing, particularly my wife's fish dish, which was below expectations. Breakfast was equally underwhelming, with several items advertised on the hotel's menu unavailable. We were also surprised to discover that access to the leisure facilities attracted an additional charge depending on how the reservation was made. The model village also required a separate admission fee. These unexpected extras detracted from the overall experience. Most concerning was a disturbance involving guests opposite our room during the early hours, with prolonged shouting and banging on doors and walls. The incident left my wife feeling uncomfortable and unsafe. While we appreciate that hotels cannot control every guest's behaviour, the response from staff was particularly disappointing. At checkout, staff acknowledged being aware of the disturbance but showed little empathy or concern. We were simply advised to email management. What should have been a relaxing weekend away was unfortunately spoiled by the disturbance and the lack of care shown afterwards. Overall, disappointing food, questionable value and, most importantly, poor customer service. We won't be

Stunning location with great views, superb food and friendly professional staff. Beds and pillows comfortable and hotel lovely and warm. Would definitely recommend and will return. We stayed in the Woodlands Chalet which was beautiful and well equipped and dined in the hotel. Our friend stayed in a std double in the hotel which was lovely and comfortable.