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Avis sur Novotel Toronto Centre

3.5 out of 5
Novotel Toronto Centre
45 The Esplanade, Toronto, ON

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 1117 avis sur 1579." "
Note des voyageurs de 8 (Bien), d’après 352 avis sur 1579." "
Note des voyageurs de 6 (Satisfaisant), d’après 64 avis sur 1579." "
Note des voyageurs de 4 (Médiocre), d’après 24 avis sur 1579." "
Note des voyageurs de 2 (Horrible), d’après 22 avis sur 1579." "

9,6/10

Propreté

9,4/10

Personnel et service

9,0/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

8/10 Bien

Robert

Les points forts : Propreté, personnel et service, équipements
Prix élevé mais convenable.
Séjour de 2 nuits en mai 2024
Réponse de Neesta T le 27 mai 2024
Dear Robert,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Cetner

10/10 Excellent

Isabelle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hôtel tranquille, bien situé et avec un personnel chaleureux.
Séjour de 2 nuits en mai 2024
Réponse de Neesta T le 23 mai 2024
Dear Isabelle,We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Novotel Toronto Center

10/10 Excellent

jason

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dejeuner excellent a l’hotel Merci
Séjour de 2 nuits en mai 2024
Réponse de Alper O le 21 mai 2024
Dear Jason,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center

10/10 Excellent

Corinne

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect
Séjour de 3 nuits en mai 2024
Réponse de Alper O le 21 mai 2024
Dear Corinne,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Centre

10/10 Excellent

Mylene

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel
Séjour de 3 nuits en avril 2024
Réponse de Karan le 17 avr. 2024
Dear Mylene, Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your stay at The Novotel Toronto Centre. We hope to welcome you back soon for another fantastic experience. Warm regards, Karan WarraichRooms Division Manager

8/10 Bien

Jacques

Les points forts : Propreté et personnel et service
Parfait
Séjour de 1 nuit en avril 2024
Réponse de Karan le 5 avr. 2024
Dear Jacques, Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your stay at The Novotel Toronto Centre. We hope to welcome you back soon for another fantastic experience. Warm regards, Karan WarraichRooms Division Manager

10/10 Excellent

Karine

Séjour de 2 nuits en mars 2024
Réponse de Neesta T le 25 avr. 2024
Dear Karine,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center

10/10 Excellent

Christian

Séjour de 1 nuit en mars 2024
Réponse de Karan le 11 avr. 2024
Dear Christian, Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your stay at The Novotel Toronto Centre. We hope to welcome you back soon for another fantastic experience. Warm regards, Karan WarraichRooms Division Manager

10/10 Excellent

Jean Francois

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Karan le 11 avr. 2024
Dear Jean Francois, Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your stay at The Novotel Toronto Centre. We hope to welcome you back soon for another fantastic experience. Warm regards, Karan WarraichRooms Division Manager

10/10 Excellent

Frederique

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Facile d’accès et pres de tout.
Séjour de 1 nuit en mars 2024
Réponse de Karan le 20 mars 2024
Dear Frederique, Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your stay at The Novotel Toronto Centre. We hope to welcome you back soon for another fantastic experience. Warm regards, Karan WarraichRooms Division Manager

10/10 Excellent

olivier

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent
Séjour de 2 nuits en mars 2024
Réponse de Karan le 20 mars 2024
Dear Oliver, Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your stay at The Novotel Toronto Centre. We hope to welcome you back soon for another fantastic experience. Warm regards, Karan WarraichRooms Division Manager

10/10 Excellent

Delphine, Montreal

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Le stationnement payant et le déjeuner non compris m’ont déçue.
Séjour de 1 nuit en février 2024
Réponse de Viktoriia K le 1 mars 2024
Dear Delphine,Thank you for sharing your experience at Novotel Toronto Centre! We're thrilled you had an enjoyable stay and are excited to welcome you back soon.Best wishes,VIKTORIIA KOLOMIIETSGuest Service SupervisorNovotel Toronto Centre

8/10 Bien

Raphaël

Séjour de 2 nuits en février 2024
Réponse de Karan le 20 mars 2024
Dear Raphael, Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your stay at The Novotel Toronto Centre. We hope to welcome you back soon for another fantastic experience. Warm regards, Karan WarraichRooms Division Manager

4/10 Médiocre

Razafindratompo Valerianne

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Karan le 21 févr. 2024
Dear Valerianne, Thank you for taking the time to tell us about your experience at the Novotel Toronto Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.We appreciate your sharing your concerns, and we hope that you will allow us to better serve you in the near future.Sincerely,Karan WarraichRooms Division Manager

10/10 Excellent

Adam

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
People very kind, nice clean place
Séjour de 1 nuit en février 2024
Réponse de Karan le 20 févr. 2024
Dear Adam,Thank you for sharing your wonderful experience at The Novotel Toronto Centre! We're thrilled you had an enjoyable stay and are excited to welcome you back soon.Best wishes,Karan WarraichRooms Divisions Manager

6/10 Satisfaisant

omar

Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Mauvais accueil
Le service de réception n est pas très accueillant et le petit déjeuner est cher pour le prix
Séjour de 6 nuits en février 2024
Réponse de Karan le 21 févr. 2024
Dear Omar, Thank you for taking the time to tell us about your experience at the Novotel Toronto Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.We appreciate your sharing your concerns, and we hope that you will allow us to better serve you in the near future.Sincerely,Karan WarraichRooms Division Manager

10/10 Excellent

Ludivine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un agréable séjour à Toronto
La chambre et la literie sont très confortables. La piscine et la salle de gym ainsi que le parking sont de réels avantages.
Séjour de 3 nuits en février 2024
Réponse de Viktoriia K le 13 févr. 2024
Dear Ludivine,Thank you for sharing your wonderful experience at Novotel Toronto Centre! We're thrilled you had an enjoyable stay and are excited to welcome you back soon.Best wishes,VIKTORIIA KOLOMIIETSGuest Service SupervisorNovotel Toronto Centre

6/10 Satisfaisant

Benoit

Voyage en famille
Les points forts : Propreté et personnel et service
cxc
Séjour de 2 nuits en janvier 2024
Réponse de Viktoriia K le 9 févr. 2024
Dear Benoit,Thank you for sharing your feedback on your recent stay. We greatly value your input and would appreciate the opportunity to better understand your experience. It would be extremely helpful if you could provide more details on your stay and any areas where we might have fallen short of your expectations. Your insights will aid us in enhancing our services. Kindly inform us of the most convenient method to get in touch with you.Best regards,VIKTORIIA KOLOMIIETSGuest Service SupervisorNovotel Toronto Centre

8/10 Bien

Ousseynatou

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
J'ai passé un bon séjour
Séjour de 4 nuits en janvier 2024
Réponse de Viktoriia K le 9 févr. 2024
Dear Ousseynatou,Thank you for sharing your experience at Novotel Toronto Centre! We're thrilled you had an enjoyable stay and are excited to welcome you back soon.Best wishes,VIKTORIIA KOLOMIIETSGuest Service SupervisorNovotel Toronto Centre

10/10 Excellent

Julie

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Sécuritaire et belles installations
Séjour de 2 nuits en janvier 2024
Réponse de Viktoriia K le 6 févr. 2024
Dear Julie,Thank you for sharing your wonderful experience at Novotel Toronto Centre! We're thrilled you had an enjoyable stay and are excited to welcome you back soon.Best wishes,VIKTORIIA KOLOMIIETSGuest Service SupervisorNovotel Toronto Centre

10/10 Excellent

Eric

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really nice and quiet hôtel , clean and restaurants on the other side of the street
Séjour de 1 nuit en janvier 2024
Réponse de Viktoriia K le 28 janv. 2024
Dear EricThank you for sharing your wonderful experience at Novotel Toronto Centre! We're thrilled you had an enjoyable stay and are excited to welcome you back soon.Best wishes,VIKTORIIA KOLOMIIETSGuest Service SupervisorNovotel Toronto Centre

10/10 Excellent

Nadine

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bel hôtel et très sécuritaire.
Séjour de 4 nuits en janvier 2024
Réponse de Viktoriia K le 27 janv. 2024
Dear Nadine,Thank you for sharing your wonderful experience at Novotel Toronto Centre! We're thrilled you had an enjoyable stay and are excited to welcome you back soon.Best wishes,VIKTORIIA KOLOMIIETSGuest Service SupervisorNovotel Toronto Centre

10/10 Excellent

Sophie

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lobby très beau et accueillant. La chambre, très propre, design. Le lit offre un confort supérieur. Les petit café fait de très bons déjeuners. Mon séjour fut parfait.
Séjour de 1 nuit en janvier 2024
Réponse de Viktoriia K le 28 janv. 2024
Dear Sophie,Thank you for sharing your wonderful experience at Novotel Toronto Centre! We're thrilled you had an enjoyable stay and are excited to welcome you back soon.Best wishes,VIKTORIIA KOLOMIIETSGuest Service SupervisorNovotel Toronto Centre

10/10 Excellent

Marie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great stay. Thanks to a Great staff…Special thanks to Nina and house keeping. Forgot a scarf in my room. They took care of it. Found the scarf and arranged it so I could pay ($) to have it sent back home to me. Thanks again for taking of your guests even when they have left. :-)
Séjour de 2 nuits en janvier 2024
Réponse de Karan le 29 janv. 2024
Dear Marie,We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Karan WarraichRooms Division Manager

10/10 Excellent

Catherine

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breakfast too expensive
Séjour de 2 nuits en janvier 2024
Réponse de Viktoriia K le 28 janv. 2024
Dear Catherine,Thank you for sharing your experience at Novotel Toronto Centre! We're thrilled you had an enjoyable stay and are excited to welcome you back soon.Best wishes,VIKTORIIA KOLOMIIETSGuest Service SupervisorNovotel Toronto Centre

10/10 Excellent

sarah

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Tres bel établissement, personnel au petits soin. La gym n'a pas de tapis mais sinon possède de beaux équipements.
Séjour de 3 nuits en janvier 2024
Réponse de Viktoriia K le 16 janv. 2024
Dear Sarah,Thank you for sharing your wonderful experience at Novotel Toronto Centre! We're thrilled you had an enjoyable stay and are excited to welcome you back soon.Best wishes,VIKTORIIA KOLOMIIETSGuest Service SupervisorNovotel Toronto Centre

10/10 Excellent

THIBAULT

Séjour de 6 nuits en décembre 2023
Réponse de Viktoriia K le 27 janv. 2024
Dear Thibault,Thank you for sharing your wonderful experience at Novotel Toronto Centre! We're thrilled you had an enjoyable stay and are excited to welcome you back soon.Best wishes,VIKTORIIA KOLOMIIETSGuest Service SupervisorNovotel Toronto Centre

10/10 Excellent

CLAIRE

Séjour de 5 nuits en décembre 2023
Réponse de Karan le 29 janv. 2024
Dear Claire,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Karan WarraichRooms Division Manager

8/10 Bien

francois

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon séjour, petit déjeuner à améliorer
Très bon hôtel et très bien situé. Propre et confortable, très classe. Belle chambre, belle piscine très bon accueil. Seul problème, le petit déjeuner. Pancakes et viennoiseries de sèches. Rien de frais. Dommage
Séjour de 1 nuit en décembre 2023
Réponse de Viktoriia K le 18 déc. 2023
Dear Francois,We extend our gratitude for sharing your insights following your recent stay. We deeply regret any inconvenience encountered and apologize for falling short of your expectations regarding the breakfast.In light of this, we cordially invite you to engage in a further dialogue to elaborate on your experience. Your input is invaluable in our pursuit of refining our services. Kindly apprise us of your preferred communication channel so that we may connect at your convenience.Thank you for your time and consideration.Sincerely,VIKTORIIA KOLOMIIETSGuest Service SupervisorNovotel Toronto Centre

8/10 Bien

Christophe

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This what I am going to say: I am A PERMANENT RESIDENT OF CANADA (PR CARD Holder since 2006), worked for Novotel Toronto Airport in Toronto for 39 Months as the Reservations Sales and Revenue Manager, been applying for ACCOR Hôtels and ACCOR ALL Live Limitless. CONTACTED OVER 10 Times Mr. Franck CAMPO Since 2019 (when I was in Kingston, Toronto and in France, then toronto) and even before, NO INTERVIEW, NO JOB OFFERED, NO EMAIL ETC... Just fake excuse as (You are not a PERMANENT RESIDENT OF CANADA) - I AM SINCE SEPTEMBER 2006, and worked for Novotel and Sofitel (Coopenhagen) Disable with Parkinson. NO ONE HIRED ME FROM SILVER HOTEL GROUP AND ACCOR IN CANADA - NO ONE!!!
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Josee

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Propre et grande chambre lit confortable ! Par contre je recommande de prendre le déjeuner ailleurs . Moins cher et service plus rapide ailleurs. Le buffet est environ 26$
Séjour de 1 nuit en novembre 2023
Réponse de Viktoriia K le 8 nov. 2023
Dear Josee,Thank you for sharing your experience at Novotel Toronto Centre! We're thrilled you had an enjoyable stay and are excited to welcome you back soon.Best wishes,VIKTORIIA KOLOMIIETSGuest Service SupervisorNovotel Toronto Centre

8/10 Bien

Benjamin

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2023
Réponse de Viktoriia K le 2 nov. 2023
Dear Benjamin,Thank you for sharing your experience at Novotel Toronto Centre! We're thrilled you had an enjoyable stay and are excited to welcome you back soon.Best wishes,VIKTORIIA KOLOMIIETSGuest Service SupervisorNovotel Toronto Centre

10/10 Excellent

NOEL

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent
Séjour de 5 nuits en octobre 2023
Réponse de Yoandry Gonzalez le 27 oct. 2023
Dear NOEL,Thank you for sharing your wonderful experience at Novotel Toronto Centre! We're thrilled you had an enjoyable stay and are excited to welcome you back soon.Best wishes,YOANDRY GONZALEZGuest Service SupervisorNovotel Toronto Centre

8/10 Bien

sylvette

Séjour de 3 nuits en octobre 2023

10/10 Excellent

LUC

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2023
Réponse de Viktoriia K le 7 nov. 2023
Dear Luc,Thank you for sharing your wonderful experience at Novotel Toronto Centre! We're thrilled you had an enjoyable stay and are excited to welcome you back soon.Best wishes,VIKTORIIA KOLOMIIETSGuest Service SupervisorNovotel Toronto Centre

10/10 Excellent

Manon

Séjour de 2 nuits en octobre 2023

6/10 Satisfaisant

Frédéric

Séjour de 1 nuit en octobre 2023
Réponse de Viktoriia K le 20 nov. 2023
Dear Frédéric,Thank you for sharing your feedback on your recent stay. We greatly value your input and would appreciate the opportunity to better understand your experience. It would be extremely helpful if you could provide more details on your stay and any areas where we might have fallen short of your expectations. Your insights will aid us in enhancing our services. Kindly inform us of the most convenient method to get in touch with you.Best regards,VIKTORIIA KOLOMIIETSGuest Service SupervisorNovotel Toronto Centre

10/10 Excellent

Patrice

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Viktoriia K le 21 sept. 2023
Dear Patrice,Thank you for sharing your wonderful experience at Novotel Toronto Centre! We're thrilled you had an enjoyable stay and are excited to welcome you back soon.Best wishes,VIKTORIIA KOLOMIIETSGuest Service SupervisorNovotel Toronto Centre

10/10 Excellent

Yves

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Très belle hôtel, propre et bien située dans le centre ville.
Séjour de 2 nuits en septembre 2023
Réponse de Viktoriia K le 15 sept. 2023
Dear Yves,Thank you for sharing your wonderful experience at Novotel Toronto Centre! We're thrilled you had an enjoyable stay and are excited to welcome you back soon.Best wishes,VIKTORIIA KOLOMIIETSGuest Service SupervisorNovotel Toronto Centre

8/10 Bien

Maryse

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en septembre 2023
Réponse de Viktoriia K le 8 oct. 2023
Dear Maryse,Thank you for sharing your wonderful experience at Novotel Toronto Centre! We're thrilled you had an enjoyable stay and are excited to welcome you back soon.Best wishes,VIKTORIIA KOLOMIIETSGuest Service SupervisorNovotel Toronto Centre

8/10 Bien

Francisca

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice
Séjour de 1 nuit en août 2023
Réponse de Viktoriia K le 6 sept. 2023
Dear Francisca,Thank you for sharing your wonderful experience at Novotel Toronto Centre! We're thrilled you had an enjoyable stay and are excited to welcome you back soon.If you have any specific comments or suggestions, please share them with us. Your insights help us improve and provide the best service to our guests.Best wishes,VIKTORIIA KOLOMIIETSGuest Service SupervisorNovotel Toronto Centre

8/10 Bien

pierre

Les points forts : Équipements
Il y as eu alarme à 9hrs obligé de sortir l hôtel samedi apir
Séjour de 1 nuit en septembre 2023
Réponse de Viktoriia K le 6 sept. 2023
Dear Pierre,Thank you for sharing your experience at Novotel Toronto Centre! We're thrilled you had an enjoyable stay and are excited to welcome you back soon.Apologies for the inconvenience caused by the fire alarm going off. Please be assured that we are thoroughly reviewing the incident to identify any necessary improvements in our alarm system and communication procedures to prevent such disruptions in the future. Your feedback is invaluable in helping us enhance the overall guest experience.I hope that you will consider staying with us again so that we can have another chance to provide you with even better experience. Best wishes,VIKTORIIA KOLOMIIETSGuest Service Supervisor Novotel Toronto Centre

8/10 Bien

Serge, St-Jean sur Richelieu

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice hôtel. Breakfast was a little bit expense.
Séjour de 1 nuit en septembre 2023
Réponse de Viktoriia K le 4 sept. 2023
Dear Serge,Thank you for choosing to stay at our hotel, and for taking the time to leave us a review. We're pleased to hear that you enjoyed your overall stay with us.Your feedback regarding the breakfast pricing is important to us, and we appreciate your input. We continually evaluate our pricing to ensure it reflects the value of the dining experience we offer. We will certainly take your comments into consideration.We hope you'll consider staying with us again during your next visit, and we look forward to the opportunity to serve you once more.Warm regards,VIKTORIIA KOLOMIIETSGuest Service SupervisorNovotel Toronto Centre

10/10 Excellent

Jerry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Liked everything about the Novotel.
Séjour de 3 nuits en août 2023
Réponse de Viktoriia K le 3 sept. 2023
Dear Jerry,Thank you for sharing your wonderful experience at Novotel Toronto Centre! We're thrilled you had an enjoyable stay and are excited to welcome you back soon.Best wishes,VIKTORIIA KOLOMIIETSGuest Service SupervisorNovotel Toronto Centre

8/10 Bien

Michel

Séjour de 1 nuit en août 2023
Réponse de Viktoriia K le 21 sept. 2023
Dear Michel,Thank you for sharing your experience at Novotel Toronto Centre! We're thrilled you had an enjoyable stay and are excited to welcome you back soon.Best wishes,VIKTORIIA KOLOMIIETSGuest Service SupervisorNovotel Toronto Centre

6/10 Satisfaisant

Pierre-Phillippe

Séjour de 1 nuit en août 2023
Réponse de Yoandry Gonzalez le 30 août 2023
Dear Pierre-Phillippe,Thank you for sharing your feedback on your recent stay. We greatly value your input and would appreciate the opportunity to better understand your experience. It would be extremely helpful if you could provide more details on your stay and any areas where we might have fallen short of your expectations. Your insights will aid us in enhancing our services. Kindly inform us of the most convenient method to get in touch with you.Best regards,YOANDRY GONZALEZGuest Service SupervisorNovotel Toronto Centre

10/10 Excellent

ROBERT, DRUMMONDVILLE

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Chambre communicante avec bruits car on entend les voisins
Séjour de 4 nuits en août 2023
Réponse de Viktoriia K le 8 sept. 2023
Dear Robert,We greatly appreciate your feedback and for choosing our hotel for your recent stay.We apologize for the inconvenience you experienced due to noise from neighboring rooms. Your comfort is our top priority, and we take your comments seriously. Rest assured, we are actively addressing this issue to ensure a more peaceful stay for our guests in the future.On your next visit, please don't hesitate to inform our staff immediately if you encounter any issues so that we can address them promptly and make your stay more enjoyable.We value your patronage and hope you'll consider staying with us again.Warm regards,VIKTORIIA KOLOMIIETSGuest Service Supervisor Novotel Toronto Centre

10/10 Excellent

Alexandre

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Parking price is a bit steep everything else was great. Thank you
Séjour de 2 nuits en août 2023
Réponse de Yoandry Gonzalez le 26 août 2023
Dear Alexandre,Thank you for sharing your wonderful experience at Novotel Toronto Centre! We're thrilled you had an enjoyable stay and are excited to welcome you back soon.Best wishes,YOANDRY GONZALEZGuest Service SupervisorNovotel Toronto Centre

10/10 Excellent

Mario

Séjour de 1 nuit en août 2023
Réponse de Yoandry Gonzalez le 11 sept. 2023
Dear Mario,Thank you for sharing your wonderful experience at Novotel Toronto Centre! We're thrilled you had an enjoyable stay and are excited to welcome you back soon.Best wishes,YOANDRY GONZALEZGuest Service SupervisorNovotel Toronto Centre

10/10 Excellent

Yves

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place downtown.
Séjour de 1 nuit en août 2023
Réponse de Yoandry Gonzalez le 22 août 2023
Dear Yves,Thank you for sharing your wonderful experience at Novotel Toronto Centre! We're thrilled you had an enjoyable stay and are excited to welcome you back soon.Best wishes,YOANDRY GONZALEZGuest Service SupervisorNovotel Toronto Centre