6/10 Satisfaisant
Claudia
25 juil. 2025
Les points forts : PropretĂ© et infrastructures et conditions de lâhĂ©bergement
This is an hotel that belongs to SENEDA (Secretary of National Defense Mexico).
Despite the hotel and room being of a high standard of luxury and comfort, I would like to explain why I do not believe this hotel merits a favourable review.
Should you be travelling by car, please note that the route to the hotel is currently unsuitable for vehicles due to ongoing construction. Due to the poor condition of the road, the hotel is not accessible by night.
The personal is kind but not trained to deal with some situations. They were not willing to make an effort to make a minor adjustment to the reservation. For an hotel of this cost, the issue is not acceptable.
Furthermore, despite the hotel being almost empty, we were allocated a room with a substandard view. Following a request for a better view, the room was changed.
I would advise against booking this hotel until the road and infrastructure surrounding it have been completed. The cost of this product is prohibitive given the level of service it provides.
Claudia
Séjour de 1 nuit en juillet 2025
