I booked a king room in advance, arrived at 9 pm , I checked in and proceeded to my room only to find out it directly opened into the restaurant patio where a loud, intoxicated wedding party was happening and had to ask the crowd to move just to get in my door. I went to the front desk and ask to have a different room, they first said no, then said I could have a queen room ( a downgrade from the king I booked) but they would charge me an additional fee, then I ask just to have a refund and I would go somewhere else because I neede to get some rest after traveling all day and they refused, eventually a manager went out and ask the crowd to leave by 10 pm, and then clean up crews were making noise to 11. the front office staff were rude and unhelpful. A hotel with customer service would have at least moved me to a quieter room, and if it was a queen would have given me a partial refund. Room was overpriced, it is ridiculous to have a room with a front door and window that opens into a noisy bar and restaurant. No coffee in rooms, no fridges, carpet and chairs in room stained.
