Hotel said we hadn't paid and they were full
The hotel wouldn't acknowledge our reservation, despite having paid, and told us on the phone that they were full and that they knew nothing about us. Once we complained through the review process for the checkin, they said they were sorry and that we would get our money back - 5 days later we have not seen our money returned. Do not book this hotel online!
Les moins: The reservation process.
Emplacement: Chefchaoen is beautiful, a lovely Medina to visit, eat, and enjoy.