4/10 Médiocre
Margaret Man Ting
Voyage en groupe
5 nov. 2025
Les points faibles : Services et équipements et infrastructures et conditions de l’hébergement
- Staff are supposed to be available at the reception desk from 10am-6:30pm. However, on the last day when I wanted to enquire regarding luggage storage, when I went to the reception desk to check-out at 10:27am, there were still no staff present.
- The shower in my room (room 503) would only let me shower in very hot or very cold water; my friend staying in another room showed me that the shower was supposed to have a digital display to allow you to control the temperature. However, the digital temperature controls in my shower was clearly broken. The extremely hot water almost burned me on the second night.
- The handwash basin in my washroom was leaking water at the back so each time I washed my hands,there would be water leaking out from the rear of the basin and dropping onto the floor. The dropping also occasionally continued into the night when neighbouring rooms used water and disrupted my sleeping.
- The room was far more dilapidated than in pictures on the website. The plaster on all walls was cracked and peeling in many places.
- The TV remote's batteries did not work and there was also no manual in the room to explain use of the NVM TV system installed in the rooms. Unfortunately, as no staff were available on premises in the morning when I left the hotel or in the evening when I returned, I was unable to replace the batteries.
Margaret Man Ting
Séjour de 3 nuits en novembre 2025