Hôtel Swansea, Pays de Galles

Room was clean, staff was helpful and friendly. Location of hotel is close to high street so convenient.

Lovely hotel and location, although the 1 night we stayed we were unable to eat dinner in the restaurant as it was booked out to a coach party, we had to eat in the bar, we did not know this until we checked in that afternoon!! Very disappointed on our anniversary and special visit!!

Not the Ritz but spotlessly clean and exactly as the pictures on the website showed. Everything that should have been there was as promised. But the jewel in the crown is definitely the staff. Very friendly and helpful! Add to that a lovely breakfast so you can’t say fairer than that.

A friendly atmosphere and pleasant surroundings.

Staying at the estuary bar and rooms was excellent we tried to book for another night stay but they were fully booked would highly recommend for people to stay everything was excellent from when we booked in the staff was amazing food there is nothing bad to say about the place wish them all the luck for the future

Excellent hotel at budget price with helpful staff and well appointed accommodation

A pleasant stay and staff were friendly, especially our waitress at breakfast. Nice to have a freshly cooked breakfast. It was quiet - as they're now a restaurant only not a pub - which meant no noisy late night customers. Handy for the Gower - just half an hour away. Spacious room and nice hot shower. Evening food was pretty good on the whole. Only niggles - TV only possible to get a few channels due to poor quality signal - staff said they thought due to the building work so may not always be a problem. In a way was good as meant the kids watched some educational TV on BBC rather than the usual rubbish:). And the soap and shampoo dispensers didn't work in the showers. We did mention both these problems to the staff but neither problem was fixed and no-one came back to us about it. Also kid's menu pizza is not a pizza - just bread with tomato sauce and cheese on so suggest avoid. Not big problems in grand scheme of things though and was a very good stay - would give 4.5 if I could - not quite a 5 for me but I definitely think it has the potential to be and would certainly stay there again. Thankyou.

This hotel is an absolute hidden gem. I can’t recommend it highly enough.

I would recommend this hotel to anyone. Very unassuming from the outside but full of charming people whose capacity for hospitality was heart-warming. I would also recommend their conferencing facilities.