6/10 Satisfaisant
David
Voyage en famille avec de jeunes enfants
22 févr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Our recent stay at Surfside on the Beach was disappointing. Despite booking a top-floor three-bedroom room with promised ocean views, the reality was vastly different. The room lacked the advertised views, and its condition was subpar. Old, stained curtains, dirty floors, and musty bathrooms greeted us.
Bedding configurations didn't match what was promised, despite confirmation. Props to Ebony for helping with an extra bed, but it didn't salvage the experience. The sole air conditioning unit in the lounge was inadequate, making west-facing rooms unbearably hot on warm days.
On the upside, the grounds were well-maintained, offering a pleasant alternative to missing ocean views. Underground parking was convenient, though the lack of elevators made hauling luggage up multiple floors unexpected.
Overall, our stay fell short. Despite commendable staff efforts, the disparity between promised amenities and reality was disappointing. With hopes for a fulfilling stay dashed, we left unsatisfied. We will not return to this hotel. Expedia also need to ask the property to update the photos and descriptions on the Expedia website, as this is NOT what the property looks like inside anymore
David
Séjour de 3 nuits en février 2024
