It was generally a very nice stay. The hotel was quiet when we visited. Room was spacious and beds were comfy. Breakfast was very good and they changed the food everyday! The staff were very friendly and helpful. Also nice pool and hot tubs. The only thing was that the carpet could use some cleaning at places, and the bathroom felt a bit outdated.
Our suite was roomy and very well maintained. The guest laundry was clean.
The only thing negative to say is the breakfast area was not maintained throughout our meal.
Beds and breakfast great. Staff was wonderful. Halls need to be cleaned. Confusion about refrigerator and microwave in our room. Was resolved with an upgrade. According to local paper hotel is being sold
Excellent customer service. The room was clean and properly stocked. We could easily hear other people in near by rooms but not too bad. We enjoyed our stay. Breakfast was great!
All staff we encountered were friendly and helpful. We had a suite with 3 king beds- room was huge! Layout was a bit awkward though- one big open room, huge walk- in closet that would've made a nice kitchenette space or extra bathroom. However, room was clean. Decor needed a bit of updating and our one bed wasn't very sturdy. Breakfast was sufficient. Great location- near the "main attractions" of our stay, yet out of the hustle and bustle. Also near a nice trail. Would stay again.
The room was tiny and under some stairs. Good grief I know you need as many rooms as possible but under the stairs? The bedspread smelled like B.O. This Hamptons needs a refresh.
The front desk guy was a jerk. We arrived early and asked if we could get into a room at the earliest possible time. He said no one was ahead of us in waiting for a room. We waited two hours in the lobby and still no room available. Housekeeping staff were cleaning rooms but he never asked if they could get a room ready for us (2 queen beds). He told me "we're understaffed. I'm not usually a dishwasher, but I'm washing dishes. Housekeeping will get a room ready for you when they can". We gave up waiting and 10 minutes after we left the hotel he called with an available room. We needed the room so we could refrigerate some items while we walked to town. They nearly spoiled in the hot car because we were half way to town when the room finally became available, and we didn't want to race back to the hotel to check in. Thanks Hampton Inn. You really went the extra mile--Not!
Room stunk like body order. Bathroom was not clean. Toilet had hairs and urin on it. Hair and water still on the bathroom floor. Was awakened at 5:50 am from footsteps in the lobby as my room was underneath the lobby. That is a terrible design and no rooms should ever be located under a lobby! I will never recommend this hotel or ever stay there again. Way over priced for the experience and quality of the hotel. Was really disappointed.
Perfect stay and room was lovely! Thank you to Tammy who was so helpful and all around fabulous! We loved it there away from the noise of downtown but close enough to easily get anywhere. Thanks!!!
The room was too small, not very clean and we found bugs. One was a very large ant crawling across the floor. No one wiped the tables at breakfast, our spot was sticky. The cranberry juice was mostly water. I would not recommend this place or stay here again
Our AC rattled and didn't work very well. The installed a new one that evening. (Impressive!) The room, however, wasn't cleaned very well. It's an old property showing some wear. Also, the lobby was so hot and muggy--I know it was a heatwave but checking in gave me a bad impression.
Check in is up a flight of stairs on 2nd floor or you can walk about 20 feet down a hall to an elevator then go up to check in/main floor. They put us on the 3rd floor that did not have an elevator so we had to walk up yet another set of stairsâŠthe hallways and elevators and entrances were horribly nasty and werenât vacuumed or swept and mopped the three days we were thereâŠ.but our room was clean. Go figure?!