4/10
We arrived to the property and the property had horrible sea grass smell. Our room was dirty when we arrived and was told that cleaning was done. Our bed had hair on the sheets and sand. They sent new bed sheets and left them outside. The wristband daily wouldnât work so we always had to go and fix it. The power went out for 4 hours. The tv and WiFi didnât work for 5 days. The kitchen would always closed early because the fryers didnât work they broke kitchen burned food and quality was horrible, the service was always with horrible attitude. We had a roach problem in our room and they sent a roach spray. The ice machine and fridge wasnât working. They donât do room cleaning just take old towels, so we would need to use pool towels to use daily. The pool lights didnât work I. The evening very dangerous. Our bathroom lights worked when they wanted and exhaust fan broken. Our air conditioning broke 3 times at night. When we would call to the receptionist we would get attitude and said we would need to put the complain with Expedia. The tiles in the bathroom broken and we was scared to get cut.
The property is no sanitize, safe or anywhere at the price we paid for. This is hazardous and not sanitized. Not safe at all.
Oh yea and the room phone doesnât work so you would need to go down the hill to fix the wristband daily and complain about all the things happening.
Esney
Séjour de 7 nuits en juillet 2025
