2/10 Horrible
selena h.
17 févr. 2023
Les points faibles : Propreté
Worst experience ever
I had booked this place for 2 days, it was a valentines getaway from my fiancé.. we'll check in we walked in and I instantly heard yelling from across the hall, cussing, kids screaming etc.. I smelled a nasty moldy smell instantly.. Being someone with severe asthma I instantly started to sneeze, runny nose, watery eyes etc... we walked back to the pool area and it was by far the nastiest pool I've ever seen!! Looked like dead skin was floating on top of the water ( I even have pictures ) so with that being said we instantly walked out, I tried contacting the number that was sent with check in instructions I even texted it ( sent pictures ) and it took them 1 whole day to reach back out to me.. ( and it wasn't from the number they left to reach out to ) I eventually spoke with a women named (CJ) and she advised that in order for me to get a 50% refund I had to cancel the reservation which I had tried doing through VRBO and they said the manager has to approve cancellation and that this was considered a "minor" issue since they were having the pool cleaning company come out the next day to clean the pool. So me having severe asthma and having a allergic reaction to the moldy smell is considered " minor " ??? so "CJ" said her boss usually refunds at least 50% but that has to be discussed in their next "meeting" which will be in 2 weeks, so I'm out of pocket $718 for this place as well as $400 that I had to pay to stay somewhere else... these people are VERY UNPROFESSIONAL AND I HIGHLY DO NOT RECOMMEND THIS PLACE !!! Very very dirty.. the only clean room of this place was the bathroom surprisingly !
selena h.
Séjour de 2 nuits en février 2023