2/10 Horrible
Shelley L.
13 mai 2023
Les points faibles : Propreté
A Very Disappointing Experience
A friend and I were scheduled to stay here March 3-6, 2023. Upon our arrival, the pool was filthy and so was the house. There was no toilet paper, no shampoo/conditioner/soap as stated. The garbage cans were full, inside and outside. There was hair on the bed, toothpaste on the towels, floors were dirty, and the TV’s did not work. The host and Vrbo had denied a request for a refund. After speaking with a number of representatives at Vrbo, I finally received an email which stated my request did not fall within the cancellation window. I IMMEDIATELY notified Vrbo so I don’t know what else I could have done. I asked them to reconsider and their response was “minor cleanliness complaints are not covered under Booking with Confidence Guarantee.” I don’t consider the towels and sheets being dirty, no toilet paper, along with full garbage cans minor cleanliness complaints. I hope nobody else experiences the same dissatisfaction that we did.
Shelley L.
Séjour de 3 nuits en mars 2023