2/10 Horrible
Emily
Voyage en famille, Voyage d’affaires
13 sept. 2025
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
No. Unfortunately things were negative from the start. We arrived really late on Friday night. We had a reservation. The sign was on the desk that said someone will be back shortly. Im a patient person but after 10 minutes of standing around it got dumb. I tried knocking on the employee only door, asking if anyone was there and calling the hotel multiple times. The phone was sitting behind the desk. After 25 minutes of trying to get ahold of someone I called the 1-800 number. All they could do was call the front desk or find another location(everything else was booked nearby). At about the 30 minute mark someone finally came running down the hall to check us in. The girl was nice and checked us in quickly. The hotel is conveniently located right off the highway and had plenty of parking. The beds were comfortable. The bathroom HAD NOT been cleaned. There was hair all the over toilet and shower. The floor had not been cleaned in a WHILE It was disgusting. The trash had not been emptied out. It was 2:30 in the morning so this wasn’t something I wanted to complain about at that time. I’ve stayed at a ton of hotels. The price looked good and fair but NOT worth it! I should have paid $20 more and stayed next door. The complimentary breakfast was fine. It’s complimentary so no one has room to complain. They provided pancakes, eggs, sausage, cereal, toast, bagels, mini muffins, juice and coffee. Customer service in the morning was ok. I would not stay here again.
Emily
Séjour de 1 nuit en septembre 2025