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Avis sur Marriott Springfield Downtown

3.5 out of 5
Marriott Springfield Downtown
2 Boland Way, Springfield, MA

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 299 avis sur 824." "
Note des voyageurs de 8 (Bien), d’après 266 avis sur 824." "
Note des voyageurs de 6 (Satisfaisant), d’après 137 avis sur 824." "
Note des voyageurs de 4 (Médiocre), d’après 66 avis sur 824." "
Note des voyageurs de 2 (Horrible), d’après 56 avis sur 824." "

8,4/10

Propreté

8,4/10

Personnel et service

7,0/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en juillet 2023
Réponse de Customer Service le 30 juil. 2023
Thank you for taking the time to share your review with us!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Marriott Springfield Downtown. Thank you and have a wonderful day!

10/10 Excellent

Sylvain

Séjour de 2 nuits en octobre 2022
Réponse de Customer Service le 8 nov. 2022
Thanks for the perfect rating, Sylvain!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Marriott Springfield Downtown.Have a wonderful day!

6/10 Satisfaisant

Sébastien

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Vieille hôtel
Cet hôtel est vraiment dû pour des rénovations, de plus les lits sont inconfortables et petit (lits doubles). Le déjeuner est aussi très ordinaire (qualité de la nourriture)
Séjour de 1 nuit en mars 2020
Réponse de Customer Service le 10 mars 2020
Merci pour votre retour, Sébastien. C'est décevant de savoir que nous aurions pu faire plus pour vous pendant votre séjour chez nous à Springfield. Nous répondrons à vos préoccupations avec notre équipe, afin d'améliorer notre service à l'avenir. Nous nous soucions profondément de la satisfaction de nos clients, nous espérons donc que vous nous donnerez une autre occasion d'améliorer votre opinion sur nous. Kind regards, Peter Marks, General Manager

8/10 Bien

Voyageur vérifié

Séjour de 1 nuit en octobre 2019
Réponse de Customer Service le 21 oct. 2019
Thanks for the 4-star rating! We're glad to see that you had a pleasant stay with us at Tower Square Hotel! It was certainly a pleasure to host you during your time in the city and we deeply appreciate you choosing to allow us to accommodate your trip! We'd love to host you in the future for an even more memorable experience. Have a good day! Kind regards, Peter Marks, General Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2018

6/10 Satisfaisant

Elizabeth, Montréal, Canada

Les points forts : Propreté et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Hôtel bien
Nous avons été assez déçus par cet hôtel, non pas parce qu'il était malpropre ou quoi que ce soit, mais parce qu'il était très ordinaire et trop cher pour ce qu'il a à offrir. Le décor date des années 1990 ; le restaurant et le "bar" de l'hôtel sont très démodés et n'ont aucune ambiance. De plus, le parking est payant.. hôtel propre et bien situé, mais rien d'extraordinaire.
Séjour de 1 nuit en juin 2018

8/10 Bien

Lydia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Trip May 26th to 29th 2018
The parking is expensive (17$/day), so you have to think that you also have to spend money on that, and the breakfast isn’t included, so the hotel is quite expensive. But there’s a spa and a pool, and there’s a place where you can go training. The employees are very kind. The bed is very confo. The hotel is near 6 flags New England.
Séjour de 1 nuit en mai 2018

4/10 Médiocre

Julie, Quebec, Canada

Les points forts : Personnel et service
Une seule nuit, près du parc 6 flags.
Accessibilité au parking difficile (mal indiqué et voie trop étroite), réalité bien moins belle que les photos sur le site de l'hôtel, on doit passer par un centre fitness pour se rendre à la piscine. La chambre s'est avérée correcte mais sans plus...
Réponse de Bill H le 17 janv. 2015
Dear Julie, Thanks for staying with us and for providing feedback regarding your stay. I appreciate your time and perspective about the parking garage and access to the pool. I agree that we have a great location to Six Flags and was pleased to read you found our staff courteous.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très très bon hôtel que je conseille
Personnel attentif et disponible. Propreté générale de l'hôtel ok. Petit déjeuner buffet très bien, copieux, varié. Nous y retournerons avec plaisir.

10/10 Excellent

Jeffrey

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Enjoyed our stay staff were friendly and helpful
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 22 mai 2024
Jeffrey,Thank you for your wonderful feedback! Marriott Springfield Downtown's team members are thrilled to hear you enjoyed your stay and found everyone friendly and helpful. We're looking forward to welcoming you back soon.

10/10 Excellent

Malinda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 20 mai 2024
Malinda, thank you for your rating! The team at Marriott Springfield Downtown is delighted you had a wonderful experience. We're looking forward to welcoming you back.

8/10 Bien

Lisa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Upset that i had to pay for parking overnight twice. 20 on my credit card and 18.50 this morning. My key card didnt work like the hotel.said it woulls work, no receipt came out, and shorted me 50cents change. Was on the way to surgery.so no time to go bac k in to the hotel.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 15 mai 2024
Lisa, it's regrettable to learn of the parking difficulties you encountered during your visit. Please be assured, our team is investigating your concerns about the key card functionality and the change discrepancy to ensure this doesn't happen in the future. The Marriott Springfield Downtown aims to make every aspect of your stay seamless, and we appreciate you bringing this to our attention. We hope your surgery went well and look forward to offering you an even more pleasurable stay next time.

10/10 Excellent

Jennifer

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Great hotel
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 30 avr. 2024
Jennifer, it's wonderful to hear you found your stay at Marriott Springfield Downtown to be enjoyable. We always strive to exceed guest expectations and are delighted that we achieved that during your visit. We look forward to welcoming you again next time!

8/10 Bien

Crystal

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, comfortable, great bar. From parking ramp you did NOT need key to get elevator to other room levels. Elevator had sign saying key needed to get to the floors but I never swiped my key fob and was able to get to my floor, not very secure. I would have been very worried if I traveling solo.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 26 avr. 2024
Crystal, thank you for your review. At Marriott Springfield Downtown we strive to strike a balance between a seamless experience for our guests, and ensuring their security. We're pleased that you enjoyed our inviting bar and comfortable accommodations. However, we're concerned about your mention of the hotel security and elevator access. We assure you that safety is a top-priority and we'll certainly review our procedures to continually uphold this. We hope to welcome you back, ensuring an even better stay in future.

8/10 Bien

Nancy

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hotel was clean. Pool area could use more seating. Dining options are very limited in the area. Not a lot of options for things open after 9pm on a Saturday night.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 22 avr. 2024
Nancy, it's exciting to hear you found the Marriott Springfield Downtown to be well-kept. Your suggestions about providing more seating in the pool area and the local dining choices will be taken into consideration. We are always keen to find ways to improve our guest's experiences. Thank you for your review and we hope to see you again soon.

6/10 Satisfaisant

Kurt

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 7 avr. 2024
Kurt, we notice your rating suggests your recent stay with us was adequate, but not exceptional. We highly appreciate your feedback and we're committed to improving the overall experience for future stays. We hope to have another opportunity to serve you better.

10/10 Excellent

John

Séjour de 1 nuit en février 2024
Réponse de Customer Service le 7 avr. 2024
John, thank you for your five-star Expedia rating! We're thrilled to learn that your stay at Marriott Springfield Downtown met your expectations. The team members certainly hope to welcome you back in the near future for another exceptional experience.

10/10 Excellent

Janet

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was extremely pleasant and helpful. Always offering to help and making sure we were enjoying our stay. Shout out to Curry , who helped us with our ridiculous amounts of luggage for a one night stay! We would definitely stay here again when in the area.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 31 mars 2024
Janet, thank you for sharing your experience at the Marriott Springfield Downtown. We're thrilled to hear our team members made your stay enjoyable and Curry went the extra mile to assist with your luggage. Your compliments truly inspire us to maintain our high levels of service. We eagerly await your return visit. Safe travels.

10/10 Excellent

Flor

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent service just need better pool water quality
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 18 mars 2024
Flor, it's great to hear that you experienced excellent service at Marriott Springfield Downtown. Cleanliness and comfort are central to our ethos, so we put much effort into ensuring top-quality facilities. Regarding your feedback about the pool water, we take it seriously and will direct attention to this area for continuous improvement. Thank you for your review, and we're looking forward to welcoming you back.

10/10 Excellent

Marissa

Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 7 avr. 2024
Marissa, thank you for leaving such a high rating for Marriott Springfield Downtown! We're thrilled you had a satisfying stay and we look forward to welcoming you back for another stellar experience.

10/10 Excellent

Corey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Best time!
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 4 mars 2024
Corey, we're delighted to hear that you had a fantastic time at the Marriott Springfield Downtown! Your satisfaction is our top priority and it's wonderful to know that we were able to exceed your expectations. We're excited to welcome you back for more memorable experiences.

10/10 Excellent

Brian, Hanover

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The Bridge 22 restaurant had a surprisingly amazing cocktail menu, and the apps were delicious!
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 28 févr. 2024
Brian, thank you for sharing your delightful experience at Marriott Springfield Downtown. It's great to hear you enjoyed the innovative cocktails and appetizing starters at our Bridge 22 restaurant. We hope to welcome you back for another round of wonderful drinks and cuisine.

8/10 Bien

Brent

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was excellent no problems. The building for some reason was cold everywhere. A little creepy around the premises with people asking for cash outside the building. Overall very nice room and service was great.
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 27 févr. 2024
Brent, it's terrific to hear that you found excellent service during your stay at the Marriott Springfield Downtown. We're delighted you enjoyed your room, though we are sorry if there were concerns regarding the temperature and exterior surroundings. We'll share your experience with our team, continuously striving to enhance our guests' comfort. We hope to have the opportunity of welcoming you back for an even more pleasing experience.

10/10 Excellent

giana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I was a great stay
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 26 févr. 2024
Giana, it's wonderful to know that you enjoyed your stay at Marriott Springfield Downtown. We strive to create a memorable experience for all our guests and are delighted that we were able to do so for you. Thank you for choosing us for your stay, and we look forward to welcoming you back in the future.

8/10 Bien

Austin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The place to stay in an awful town.
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 20 févr. 2024
Austin, it's terrific to hear that you found the Marriott Springfield Downtown to be a calming presence during your stay. Our main goal is to ensure our guests have a comfortable stay, regardless of the surrounding area. We're looking forward to welcoming you back in the future.

10/10 Excellent

Austin Craig

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Springfield in general is crime ridden, but if you must be there, this is the place to stay.
Séjour de 3 nuits en février 2024
Réponse de Customer Service le 21 févr. 2024
Austin, how wonderful to hear that you found the Marriott Springfield Downtown to be your preferred choice! We are certainly thrilled to be a beacon of comfort and security for our guests. We appreciate your review and look forward to welcoming you back should you return.

10/10 Excellent

Amy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
5 stars!
We had a great stay. Check in process was easy, room and hotel are beautiful and staff was very friendly.
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 19 févr. 2024
Amy, we are delighted to hear that you had an enjoyable stay at the Marriott Springfield Downtown. It's wonderful that you found our check-in process smooth and appreciated the aesthetics of our hotel. We're also pleased to hear that our team members were able to enhance your experience with their friendliness. Thank you for choosing us, and we hope to welcome you back soon!

10/10 Excellent

Richard

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Customer Service le 7 févr. 2024
Richard, it's wonderful to hear you had a great experience at Marriott Springfield Downtown. We're thrilled that you rated us highly. Your support is greatly appreciated by our team and we look forward to your next visit.

10/10 Excellent

Mariel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 4 févr. 2024
Thank you for the 10/10 rating, Mariel!We're thrilled to see how much you enjoyed staying at Marriott Springfield Downtown. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Excellent

Stephen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
First visit to Springfield
I had a very enjoyable stay. The staff was super friendly, and the hotel was clean and comfortable.
Séjour de 2 nuits en janvier 2024
Réponse de Customer Service le 29 janv. 2024
Stephen, we're thrilled to hear you had such an enjoyable stay at Marriott Springfield Downtown! It's fantastic to hear you found our team members to be exceptionally friendly, and the cleanliness and comfort of the hotel met your expectations. We look forward to welcoming you again in the future.

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 29 janv. 2024
At the Marriott Springfield Downtown, we're thrilled to know you had a terrific experience. We truly appreciate your rating and look forward to your return.

10/10 Excellent

Joenny, north haven

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Restaurant takes a very very long time to make the food once ordered. Waited 1hr from the time I sat until the food came out. Ended up having to take the food to go instead so it would be a bit faster
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 29 janv. 2024
Joenny, it is wonderful to hear that your overall experience at Marriott Springfield Downtown was positive. Regarding your dining experience, we appreciate your patience and feedback. We are continually working to improve our service speed in the restaurant for a more efficient experience. We truly hope that your next stay with us will exceed your expectations, providing you a memorable dining experience.

6/10 Satisfaisant

Sue

Voyage en couple
Les points faibles : Personnel et service et équipements
It's proximity to Mass Mutual Center and MGM Grand was great. There's not enough staff at this Marriott. There was no hair dryer in the room and it took 1/2 hour to get it to me. Room Service took so long we had to leave and met the server in the hallway with the food. Toilet paper holder was broken, M&Ms on floor near the bed, empty Kleenex box, and when housekeeping came in our second morning, the top sheet was crumpled at the foot of the bed and I had to re-make it. Even the front desk could not get through to housekeeping for us - they weren't picking up the phone due to lack of staff.
Séjour de 3 nuits en janvier 2024
Réponse de Customer Service le 24 janv. 2024
Sue, thank you for sharing your experience. It's delightful to hear you appreciated our convenient location near attractions. However, we regret you experienced inconveniences with amenities and response times. Our team is normally known for outstanding service and we regret we missed the mark during your stay. Rest assured your feedback has been shared with our team for further improvements. We aim to provide a better service in future to ensure such instances are not repeated. Thank you again for your valued feedback.

8/10 Bien

Char

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The room was bigger than we expected. There were lots of charging ports. The only bad thing was some mold on the ceiling of the bathroom. Other than that the room was very clean. After our concert, we went to the bar and waited for 20-25 minutes. No one waited on us, so we left and went back to our room.
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 23 janv. 2024
Char, it's pleasing to hear you appreciated the spacious room offered at Marriott Springfield Downtown and found the variety of charging ports useful. However, we regret the inconvenience you experienced due to the bathroom condition. Rest assured, these concerns are taken seriously for improvement. Also, we take note of your feedback about waiting at the bar. Our team members strive to provide prompt and attentive service, so your comments will help drive improvements in this area. We hope to welcome you back and deliver an outstanding experience in every aspect.

10/10 Excellent

thomas

Séjour de 2 nuits en janvier 2024
Réponse de Customer Service le 22 janv. 2024
Thanks for the fantastic rating, Thomas!It's outstanding we could exceed your expectations during your stay at Marriott Springfield Downtown. We're all looking forward to your next stay with us.

10/10 Excellent

Martin

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 22 janv. 2024
Thank you for sharing, Martin!At Marriott Springfield Downtown, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 Excellent

Daniel

Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 13 janv. 2024
Daniel, we appreciate you choosing the Marriott Springfield Downtown and are thrilled to see your perfect rating. We hope to have the pleasure of welcoming you back soon.

2/10 Horrible

Yessika

Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 13 janv. 2024
Yessika, it's disappointing to hear your stay didn't meet expectations. We strive to provide our guests a sensational experience and it seems we missed the mark. We would value the opportunity to learn more about your experience to ensure improvements are made.

10/10 Excellent

Gloria

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 1 janv. 2024
Gloria, thank you for choosing Marriott Springfield Downtown and taking the time to rate your stay. It's fantastic to see a full star rating! We trust you enjoyed your time with us and hope to welcome you back soon.

10/10 Excellent

ANGELA

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Exemplary Service Beyond Expectations
I recently had the pleasure of staying at the Marriott, and I am compelled to share my experience due to the exceptional service I received. From the moment I stepped into the hotel to the day of my departure, every aspect of my stay was characterized by professionalism, attentiveness, and a genuine commitment to guest satisfaction. The accommodation of my specific needs was particularly noteworthy. At my arrival, I had communicated certain requirements, and the Marriott not only acknowledged them but went above and beyond to ensure they were met. The attention to detail was evident in every aspect of my stay. The staff at the Marriott deserve special recognition for their outstanding service. Every member of the team, from the front desk to housekeeping, was warm, welcoming, and eager to assist. They not only addressed my requests promptly but also took the initiative to anticipate and fulfill needs I hadn't even articulated. This level of proactive service truly sets the Marriott apart. The accommodations themselves were impeccable. The room was not only well-appointed and tastefully decorated but also maintained with meticulous care. The comfort of the bed and the cleanliness of the entire space added immensely to the overall quality of my stay. The Marriott's commitment to creating a memorable experience was further evident in their amenities. The hotel's facilities were top-notch, and the attention to guest well-being was apparent in every detail.
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 27 déc. 2023
Angela, it brings us great joy to read about your experience at the Marriott Springfield Downtown! We're thrilled to know our team members went the extra mile to meet your specific needs and that our proactive approach to service made an impact. It's pleasing to hear that the well-maintained accommodations and top-notch facilities contributed to the overall quality of your stay. We appreciate your heartening words and look forward to your next visit.

10/10 Excellent

Sean

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We enjoyed the location, close to shops and arena. The property has been updated in the past few years, rooms were clean and modern, parking was easy to get in and out, Hitel restaurant and bar were very well staffed and the food was great. We had a few in our party who had food allergies and the staff was knowledgeable and happy to help.
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 26 déc. 2023
Sean, we appreciate your delightful review of the Marriott Springfield Downtown. It pleases us to hear that you loved our convenient location, contemporary rooms, as well as our easy parking facility. We're equally glad our well-equipped restaurant and bar, along with our knowledgeable team members' help with food allergies, contributed to your positive experience. We hope to have the pleasure of serving you and your party again soon.

6/10 Satisfaisant

dan j.

Les points forts : Propreté
The Marriott caters to huge groups of kids at competitions. The result is noise and a mess. I walked literally across the street to the Sherston for peace and quiet in the restaurants bar dinner and breakfast. Yes the kids are fun and I played with a couple in the pool. But the (fast) elevators were slow because everyone was going intrafloor, there was a barrage of noise in the lobby, and the pool was cloudy andnless than clear or clean
Séjour de 1 nuit en novembre 2023
Réponse de Customer Service le 14 nov. 2023
Dan, we appreciate your feedback. We sincerely regret the impact of large events on your experience. Understandably sometimes, the vibrancy of such events can affect tranquility. We're sorry you found the cleanliness of the pool to be unsatisfactory, we will certainly look into it. We strive to provide a balanced environment for all our guests. We hope you'll give us another chance to provide a more comfortable stay.

10/10 Excellent

Erin

Séjour de 1 nuit en novembre 2023
Réponse de Customer Service le 3 déc. 2023
Thank you for the perfect rating, Erin!We are very pleased to hear that you had a wonderful stay at Marriott Springfield Downtown. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

8/10 Bien

Steven

Séjour de 1 nuit en octobre 2023
Réponse de Customer Service le 5 nov. 2023
Thank you for this lovely rating, Steven!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Marriott Springfield Downtown. We'd like to share an even better experience with you soon.

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Customer Service le 24 sept. 2023
Thank you for the great rating!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Marriott Springfield Downtown! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 Excellent

Kathryn

Séjour de 3 nuits en septembre 2023
Réponse de Customer Service le 7 oct. 2023
Kathryn, it's fantastic to hear that your stay at Marriott Springfield Downtown appears to have lived up to your expectations entirely. We're grateful for your rating and we hope to see you again for another exceptional experience. Safe travels!

10/10 Excellent

Arthur

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice room
Séjour de 4 nuits en septembre 2023
Réponse de Customer Service le 16 sept. 2023
Arthur, thank you for the commendation! We're thrilled to hear you enjoyed your room at Marriott Springfield Downtown. Your satisfaction is our priority, and we hope we can serve as your accommodation of choice during any future trips to the downtown Springfield area.

8/10 Bien

Christoforos

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breakfast was unacceptable.
Séjour de 1 nuit en septembre 2023
Réponse de Customer Service le 15 sept. 2023
Christoforos, thank you for sharing your feedback. We regret that you found our breakfast less than pleasing. Your comments help us identify areas for improvement and we assure you we're making efforts to enhance our dining offerings. We do hope you had an enjoyable stay otherwise at the Marriott Springfield Downtown, and look forward to potential opportunities to serve you better.

6/10 Satisfaisant

Suemika

Voyage en couple
Les points faibles : Propreté et personnel et service
Room not being clean during stay. Had ro call for clean towels and to take out garbage.
Séjour de 2 nuits en septembre 2023
Réponse de Customer Service le 11 sept. 2023
Suemika, we appreciate your feedback. It's unfortunate to hear you encountered issues in keeping the room tidy and well-stocked. We're normally known for a higher level of service and aim to provide a seamless stay experience. Rest assured, we have taken note of your concerns and are actively working on enhancing our services. Thank you for choosing our hotel and we hope to welcome you back, aiming for a more flawless experience.

2/10 Horrible

Satej

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en septembre 2023
Réponse de Customer Service le 7 sept. 2023
We appreciate the feedback, Satej.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.