Rating Details:
The property manager was very unhelpful.
The vacation rental was very dirty.
I was happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We're avid travelers and also a very clean family. We'll pay a little more for a nice clean place and we appreciate updated design and furnishings. We thought even though this place was at least 30% more than everywhere else we looked, it would be worth it. It was not. It was filthy when we arrived. There were carpet stains on the steps in the entrance of the space. The master bath had a horrible mildew smell, and the patio was filthy and we couldn't even enjoy it or BBQ there. We ate out for almost every meal with the exception of bagels and fruit. The place so hot the and the windows don't work so you can't open them. They also force you to purchase their 'insurance' services just in case there are damages. We left the condo in pristine condition and even went to the effort of stripping all the bedding off the beds out of respect to the cleaners, since that's what our family does. We did NOT damage anything while we were there. Several days after our stay, we were contacted by the property management group with an email requesting us to sign a claim form for a damaged mattress, (which was a torn mattress cover that we didn't tear), carpet stains (which were not from us and were in abunbdance when we arrived), and missing towels (which is the biggest joke because we didn't have enough towels and had to go to the front desk to request more so there were at least 10 additional towels, plus hand towels and washcloths). It sounds like extortion to me. As I mentioned, we're a very clean, responsible family and we were hardly in the condo. We certainly weren't there long enough to cause any damage or create the stains they claim we did. I wonder if other travelers staying here or anywhere with R&R Property Management have experienced these same type of ludacris allogations. I would never stay here again let alone recommend it to someone else. I would also never stay anywhere managed by R&R.