2/10 Horrible
Deanna
Voyage en couple
12 juil. 2025
Les points faibles : PropretĂ©, Ă©quipements, infrastructures et conditions de lâhĂ©bergement
We chose this hotel because the tub in the room, and the distance to the Edgewood golf course. Upon arrival, at first, the room presented nice. It looked like the pictures, but a lot smaller. We were put next to the laundry and supply room, so we constantly heard people slamming the door. The AC was subpar, the room was humid, and the unit would kick on and off as opposed to staying on like I had selected on the control panel. The jacuzzi tub was horrid, it blew out brown slime and the jets soaked an entire half of the room when I turned them on. The only vending machine on the premises was broken, so had no access to water. 1 single cup was left in our room, not 2. I went to the office to try and speak to someone, but there is no one on site, ever. The hotel itself is completely virtual, there is no live person to speak with, itâs all done via text message. I attempted to leave the 1st day, a couple hours after check in, and was told that I could leave, but I would not receive a refund, not even partial. My husband and I ended up leaving after the 1st night. I sent my concerns to the âe-conciergeâ and was basically told theyâll look into the issues but they didnât offer any other solutions or attempt to make up for the problems or try to get us to stay. I do NOT recommend this hotel to anyone. I paid $982 for this place and completely regret it. Save yourself the disappointment and headache and book somewhere else. Worst hotel Iâve ever stayed in, and thatâs my honest review
Deanna
Séjour de 2 nuits en juillet 2025