2/10 Horrible
Jody
Voyage en famille
13 sept. 2025
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Worst hotel experience of my life! My family and I got to the hotel very late. We checked into our room and soon realized the sheets had not been washed nor had the room been properly cleaned. There was makeup smeared on the pillowcase, hairs on both pillows and one pillow reeked of body odor! The floor had obviously not been swept- there was hair, crumbs, and even a dirty bandaid on the carpet. The bathroom toilet seat was dirty and the shower and bathroom floors had hair everywhere.
We called the front desk and asked for a new room which had actually been cleaned. We were told the lady working the front desk would have to personally clean it since housekeeping was gone. A few minutes later, she informed us that the room that was supposed to be vacant actually had someone in it when she went in it! Therefore, there were no available rooms. Although we were dead tired and needed a room to sleep in, we chose to drive through the night instead of staying in someone else’s filth.
The lady at the front desk didn’t know how to issue a refund. She told us someone would email me the next morning. I heard nothing. After calling the hotel daily, we were told the Manager was the only one that could refund us. We left messages for her 4+ times. Finally, after 4 days of calling, one of the hotel employees laughed and told us not to expect her to ever call us back. Manager never called but finally got our refund initiated a week later. No apology or nothing. Don’t ever stay here!
Jody
Séjour de 1 nuit en septembre 2025
