Rating Details:
The property manager was very unhelpful.
The vacation rental was clean.
I was happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
With the fiasco of the pandemic and the resulting requirements by Pitkin County Colorado and the resulting rules implemented by the Aspen Ski help control the covid spread. The Turn Key property management Co. of this rental unit offered no refund at all or any flexibility to help me reduce my financial loss from the rental charges of $4300.00. When I rented from Turn Key, the first of Jan. this year I was aware that this unit came with a no refund policy. However as of Jan. 17th of 2021 Pitken Co and the Ski Corp. went into code red and they were enforcing a policy of no lodging unit could have any member of a ski group staying in the same unit with different home addresses. That took my group of 8 down to two. (it they wanted to come at all).On three calls to Turn Key I was informed that there was no refund of any kind.All three times they said that my claim would be reviewed by someone and I would be called back. All three times I was refused any refund. They had no idea what the restrictions were in Aspen and did not seem to care. When I said that two of my group would qualify and maybe come, they said that was not possible as I had to be there and no one else in my group could use it if I was not there. The Pandemic and all the problems that has caused seemed to be of no consideration for my sizable financial loss. I had other reservations for this same group elsewhere but as the my group dropped in size because of the Pandemic, I had to downsize to smaller units, the previous reservations from other rental cos. refunded my money with no problems, even though they were listed as non refundable. I have been taking groups skiing in Colorado for 45 years and have never encountered such callous and uncaring rental policies.These are very unusual times for all of us, but Turn Key rental management Co. seems to not care at all. At my age maybe you understand how I feel about Turn Key Property .