We checked in on May 14 2023 during a heat advisory in Snohomish. The property is listed as not having AC which would normally be ok, but we were visiting when temperatures were about 100 daily. The house is tiny and painted black with no interior fans for circulation, so it is VERY HOT. We arrived late at night after a day of travel with our 4 year old & 1 year old and the house was 90 degrees. It never got below 85 overnight. Our 4 year old has special medical needs & is highly susceptible to dehydration & heat stroke, which could lead to emergency brain surgery. Thus, we left immediately when we woke up to keep our child safe, and messaged the host to let them know we had vacated early and asked for a refund for 4 unused nights. The host uses a platform that sends automated messages, but clearly he didn't check our replies as he never responded. We had to call VRBO, spending hours on the phone, so they could get in touch with the host, who then replied saying he would do nothing about it despite this being a special circumstance given the heat advisory & our daughter's unique medical situation. As a business owner myself, I am deeply disappointed in this mismanagement & lack of communication. On top of that, he refused to work with us given our unique situation & our daughter's medical needs, which is irresponsible & tactless.
