Nos maisons d'hôte de charme à Smolyan

« Parfait »

« The hotel wasn’t acting like a 5* hotel. The facilities are good but the staff was extremely rude and incompetent. We were welcomed with no toilet paper in our room (like none) and no hair conditioner. The biggest shock for me was the receptionist who supposed to receive a package which I phoned earlier about and it was rejected 3 times with no phone call to me. I was advised to pay a taxi from Smolyan (€20) to return it back to the hotel. We also tried to order from reception cutlery to our...

« Appartement propre calme mais cuisine pas équipée pas de vaisselle ni casserole. petit déjeuner correct pas de restaurants ouverts en septembre un peu éloigné du centre ville parking dans la rue »

« We went there after booking and the owner even did'nt know we are going to arrive that saturday. She had to clean the sheets and the ONLY room that was available . There was NO kitchen, she was putting an outdoor kitchen next to a garden beautiful on the pictures, but its stinks to gasoline from an outboardmotor in an old oilcan. IF she had people in the second bedroom, you had to share the "beautiful view" bathroom. This is NOT what enlisted on the webpage from homeaway. We don't stay there...