We had an issue with our reservation, partially our own responsibility (even though we made a call before placing a reservation and got a verbal confirmation that it's fine). We have been lied that we never talked to stuff over the phone; later - that we spoke but they never gave positive answer. They never proposed any options or alternatives, in the end - Mahmoud at the Reception informed us, I quote "I do not care". That was the last drop, and we moved out after 3 days, instead of staying 12 booked nights originally.
Hotels.com support was absolutely brilliant and supportive, while Jaz team constantly dragged the processes and ignored emails, didn't speak over the phone, etc. Awful, the worst experience ever. Could have never imagined this would happen to us, as we travel frequently, several times per year.
Regardless of the reservation drama, the hotel is too small, the area is very weird, you have nowhere to walk in the evening.
The food was not delicious, my kid and I finally ate banans not to be hungry. As an adult, I normally ignore this fact, but this time was too prominent.
The pool area is clean and very nice, but too boring, no music; drinks served with no ice; the bar is too far away from kids
