I had booked the Van Gilder for a 5 night stay for 3 adults through Travelocity. My reservation was supposed to be for a two room suite with 2 queen beds and a twin murphy bed. My arrival was going to be on the 20th of July and I called on the 15th of July 2022 to make sure everything was ok. I was informed by the very helpful reservation lady that the Murphy beds had been taken out of the rooms on the order of the Fire Marshall, and all parties affected had been notified. I informed her that no one (e-mail or by phone) had notified me, and 2 queen beds were not adequate for our reservation for 3 adults. She also informed me that my two bedroom suite was just 1 room with two queen beds. She told me I could cancel the reservation ( I was inside the 2 week notification period required for receiving a refund of deposit) and they would refund the deposit. I found another hotel that could accommodate our needs and she canceled the reservation. She stated that her system would not let her refund the deposit because the credit card I used to make the reservation was expired and she would talk to their IT. Upon returning home I called again on the 9th of Aug, 22 and received the same info. I asked about the possibility of a check and she check with the property owner. She called me back on the 10th of Aug and said the property owner said no to the check and to put in a dispute through my credit union. Sadly that is the hard way to do it. Would not recommend Van Gilder.
