I thought I had a suite deluxe booking with outdoor space, as shown on Expedia site. When I checked in that was not what I was given. Hotel staff said outdoor space is not guaranteed, there were no other rooms available other than the one I was allocated. [found there waste bin not emptied, no cloth or towel for 'kitchen' area]. Next day I was able to change to room with outdoor space. Found that night the bedroom area was freezing, caused by air con/ extractor which I could not switch off. Complained to hotel which got engineer in to check, part was replaced, but nothing seemed to have changed. Went back next day to first bedroom. I have NEVER changed a hotel bedroom before - and this time it was twice. Appearance of hotel with lovely fountain in centre is deceptive in terms of what it offers, certainly at the price it charges. Neither room had full length mirror, no hook on back of bathroom door for bath robe, minimal items in 'kitchen' area.
