6/10 Satisfaisant
William B.
24 juin 2025
Les points faibles : Propreté
Dissapointing
This home is nice but there were several issues and I don't feel like the owner is to blame. More the company managing the property. We arrived and there were no written instructions on how to use the television or any wifi instructions. Both of the downstairs smoke detectors were beeping low battery every ten minutes and there was trash on the outside before we even entered. We found food debris everywhere and ants and cockroaches as well. The place is advertised as having a pool which it does but it isn't usable because it was extremely cold so it's not really a benefit. We were charged a pretty decent cleaning fee for the pool but we weren't able to use it. We were in town to conduct business and will be returning to the area several times this year but we will not be staying here. Showers were loose and dirty. Two of our guests had foot issues for over a week after we returned. Also, the description advertised sleeps 16 and it does as long as you don't want sheets or blankets. We notified the office during our stay as well as the Monday following. They told me that my issues would be reviewed and I would here something in a few days. Today is the 24th and I haven't heard back. I keep being told it will be reviewed. I'm done trying to be patient. Their customer service is completely unacceptable as well as the condition of a beautiful home. If I were the owner of this property I would look for better management.
William B.
Séjour de 4 nuits en juin 2025