Vous aurez la cabine entière pour vous et la partagerez uniquement avec les autres personnes de votre voyage.
Double-Level Deck Cabin w/ Hot Tub & Outdoor Fun in Smokies
This stunning retreat is non-stop fun! Just a few miles from the area`s best attractions, this cabin is hassle-free to get to, yet feels secluded & offers everything you could ask for in a mountain getaway! This spacious 3-level cabin has 3 king beds and endless entertainment. Amenities include a hot tub, game room w/ pool table & PacMan, deck w/ beautiful mountain view & outdoor seating, charcoal grill, outdoor games like Cornhole, Spikeball, ladders, & more!
• Beautiful mountain view from the double-level deck! • Hot Tub • Game Room w/ Pool Table, Pac Man Arcade Game, & 50” Smart TV • Gas Fireplace in the Living Room • Outdoor Seating & Dining • Charcoal Grill • Cornhole, Spikeball, Ladders, & more! • Jacuzzi Tub • Fully Equipped Kitchen • Wifi • Washer/Dryer • No 4WD Necessary
Sleeps 6! 3 Bedrooms, 3 Bathrooms: • Master Bedroom: on the upper level w/ King Bed, Smart TV, & Balcony access. • 2nd Bedroom: on the upper level w/ King Bed & 44” Smart TV. • 3rd Bedroom: on the lower level w/ King Bed & 50” Smart TV.
Guests have access to the entire cabin!
We are available if you need us!
Pigeon Forge - 13.3 miles Gatlinburg - 19 miles Cades Cove - 21.9 miles Anakeesta - 17.7 miles The Island - 12.1 miles Dollywood - 16.2 miles Gatlinburg SkyBridge - 17.4 miles Ober Gatlinburg - 17 miles Parrot Mountain and Gardens - 17 miles Dolly Parton’s Stampede - 12.7 miles Paula Deen’s Family Kitchen - 12.1 miles The Local Goat Restaurant - 12.7 miles
We recommend having a vehicle on hand!
- Due to the agreement with our cleaning service provider, we are not able to accommodate early check-ins or late check-outs. You may check-in as early as 4 pm and must check out by 10 am.
- For your convenience we supply you with a limited starter kit of toilet paper, soap, paper towels, trash bags, and dishwasher detergent. There are several shops you can visit nearby to purchase supplies for the duration of your stay.
- Please note that the hot tub and pool takes around 6 hours to heat up. So depending on what time the property was cleaned, your hot tub or pool may not be hot upon arrival.
- Due to the rural location of this property, cell phone reception may occasionally be spotty.
- No RV or Trailer parking.
- Guests are responsible for providing their own charcoal.
- We charge a $75 pet fee per pet. This fee allows us to provide extra care and cleaning to ensure the home is fresh and comfortable for the next guests, including guests with allergies. Pets are not allowed on the furniture, must be potty trained, and must be kenneled when left at the property alone. You will be charged for any damages caused by your pets. - You may not book if you live locally without asking for permission and letting us know why you need a place in town.
- By booking with us you agree to download our app to gain access to the property.
- Guests will be expected to clean up spills and messes that they make and throw all their trash in the trash can. Also, it will be the guest`s responsibility to do the dishes before they leave.
- To protect the host and guest, we must verify all guests ahead of the stay. Please be aware: As a part of the verification process, you may be asked to provide a copy of your official government-issued photo ID, confirm your contact information, and pass through our guest portal. The information is collected for screening and verification only and is not stored or used for any other purposes.
- You understand that your check-in instructions will be sent after successfully completing the guest portal.
- THERE WILL BE A $500 CHARGE FOR SMOKING, PARTYING, OR BREAKING ANY OTHER HOUSE RULES!
- Please do not bring glitter, confetti, or anything like that to any of our properties.
- Please ensure that you review the cancellation policy as it pertains to any cancellation for any COVID-19 reason. We encourage guests to purchase travel insurance because we cannot operate outside of our cancellation policy for any reason.
- No food or drink in the hot tub.
- You must let us know when you book if you intend to bring pets. We charge a $75 pet fee per pet. This fee allows us to provide extra care and cleaning to ensure the home is fresh and comfortable for the next guests, including guests with allergies. Pets are not allowed on the furniture, must be potty trained, and must be kenneled when left at the property alone. You will be charged for any damages caused by your pets.
- Due to our close proximity to the National Park, we have a large population of insects including ladybugs, house flies, stink bugs, millipedes, carpenter bees, and wasps. Although all of our properties are sprayed regularly by a professional pest control company, the city and park areas are not. During various times of the year, these insects may find their way into the property. By booking you understand that is a possibility during your stay and understand that there will be no refunds related to bugs getting into the property. We will be happy to work with you to get pest control back out if necessary.
Haven Vacation Rentals, LLC’s Vacation Rental Terms and Conditions (the “Terms”) apply. Renter will receive and agrees to sign the Terms immediately after making reservation, which will include, but not be limited to, the following: - The “Minimum Age” to rent the Property is 25 years of age. - By booking you agree to provide a copy of a valid government-issued ID directly to us. We will request this after your reservation has been made - The Renter is solely responsible for Renter’s actions and the actions of all family members, guests, and invitees. - Noise audible outside the Property is prohibited between 10 p.m. and 8 a.m. - Unless authorized by the Property Manager, the number of people present at the Property may not exceed the maximum occupancy indicated in the listing or the reservation for the Property. - Check-in is from 4:00PM until 12:00AM and Check-out is before 10:00 AM. - If you do not vacate by check-out time, you authorize us to charge a late departure fee of up to one night’s rental and we may remove all Occupants and their personal property from the Property. - No smoking is permitted on the Property at any time. - No animals or pets of any kind are permitted at the Property except (1) as specifically authorized in your reservation, or (2) bona fide service animals that we are required by law to allow. - Renter authorizes us to bill the credit card on file for the full amount of the Rental Fee at the time of booking. Renter agrees not to make chargeback claims with its credit or debit card issuer. - Events and commercial photography or filming are prohibited at the Property without our express written permission. - Use of the Property for any criminal activity is prohibited. - Neither the Property Manager nor the Owner will be liable for special, incidental, or consequential damages of any kind, including those arising from the use of any pool, hot tub, lake, or bunk bed on the property. - Upon your arrival at the Property, you should inspect the rental unit to ensure the Property condition is to your satisfaction. If you find any conditions you need to report as unsatisfactory or damaged upon your arrival, you should report such conditions within two hours after the time you arrive at the Property. After the two-hour period expires, the Property is provided as is and we are not responsible for the inoperability or unavailability of any amenities. - You further agree to give us a reasonable amount of time to respond to your report and to cooperate with our efforts to address the concern or provide a remedy. - You acknowledge that you may be required to undergo a background check if mandated by the property management company or the building, as stated in accordance with your rental agreement and condition of the booking.
Services et équipements
Ski
À proximité des pistes de ski
Snowboard à proximité
Piscine/spa
Bain à remous
Internet
Disponible dans la cabane : Wi-Fi gratuit
Parking et transports
Voiture nécessaire
Parking sur place
Cuisine
Batterie de cuisine, vaisselle, ustensiles
Cafetière ou bouilloire
Four
Four à micro-ondes
Grille-pain
Lave-vaisselle
Machine à glaçons
Plaque de cuisson
Réfrigérateur
Serviettes en papier
Restauration
Table à manger
Chambres
3 chambres
Draps fournis
Salle de bain
3 salles de bain
Papier toilette
Sèche-cheveux
Serviettes fournies
Espaces de vie
Cheminée
Salle de séjour
Table à manger
Divertissements
Jeux
Smart TV avec chaînes par câble ou par satellite
Espaces extérieurs
Balcon
Barbecue à gaz
Jardin
Buanderie
Blanchisserie
Machine à laver
Espaces de travail
Bureau
Confort
Chauffage
Climatisation
Animaux de compagnie
Animaux de compagnie admis
Accessibilité
Hébergement non-fumeurs
Services et équipements
Fer et planche à repasser
Points forts de l’endroit
À la campagne
Au cœur des montagnes
Près d’un centre de boutiques outlet
Près d’un centre spa/bien-être
Près d’un hôpital
Près d’un zoo
Activités
Golf
Salle d’arcade/de jeux vidéo
Table de billard
Alpinisme à proximité
Balades à la découverte de la faune à proximité
Basket-ball à proximité
Bateau à moteur à proximité
Chasse à proximité
Équitation à proximité
Escalade à proximité
Excursions écologiques à proximité
Golf à proximité
Kayak à proximité
Luge à proximité
Natation à proximité
Observation d’oiseaux à proximité
Parc de loisirs à proximité
Patinage sur glace à proximité
Pêche à proximité
Rafting à proximité
Sentiers de randonnée à pied ou à vélo à proximité
Ski nautique à proximité
Spéléologie à proximité
Tubing à proximité
Visites de vignobles à proximité
VTT à proximité
Dispositifs de sécurité
Détecteur de monoxyde de carbone (l’hôte a indiqué que l’hébergement était équipé d’un détecteur de monoxyde de carbone)
Détecteur de fumée (l’hôte a indiqué que l’hébergement était équipé d’un détecteur de fumée)
Trousse de premiers secours
Extincteur
Serrure à pêne dormant
Informations générales
Jardin
Superficie de l’unité d’hébergement : 175 mètres carrés
Un e-mail contenant les instructions relatives à l'arrivée et au départ vous sera envoyé par l'hôte
Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique
Règlement intérieur
- You may not book if you live locally without asking for permission and letting us know why you need a place in town.
- By booking with us you agree
Animaux domestiques
Animaux admis.
Les animaux d'assistance sont les bienvenus et sont exemptés de frais.
Enfants et lits supplémentaires
Les enfants sont admis
Événements
Événements non autorisés
Fumeurs/non-fumeurs
Hébergement non-fumeurs
Informations importantes
À savoir absolument
Cet hébergement est géré par un hôte professionnel et fourni dans le cadre d’une activité commerciale, industrielle ou libérale, au sens de l’article 155 du Code général des impôts
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
Les fêtes et les événements de groupe sont interdits
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de monoxyde de carbone
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de fumée
Cet hébergement comprend les dispositifs de sécurité suivants : un extincteur, une trousse de secours et un verrou de sûreté
Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
Cet hébergement est géré par notre partenaire, Abritel. Un e-mail d'Abritel contenant un lien vers un compte Abritel qui vous permettra de modifier ou d'annuler votre réservation
Nous devons aussi mentionner…
Une voiture est nécessaire pour accéder à l'hébergement et se déplacer pendant le séjour
À propos du quartier
L'hébergement cette cabane vous attend pour un séjour exceptionnel à Sevierville, plus précisément en zone rurale, près de parcs de loisirs. Les célèbres Titanic Museum (musée sur le thème du Titanic) et Dîner-spectacle Dolly Parton's Stampede sont des hauts lieux culturels qui ne vous laisseront pas sur votre faim. Et pour assouvir votre soif de shopping, dirigez-vous vers les tout aussi emblématiques Centre de loisirs Island at Pigeon Forge et Centre commercial Tanger Outlets. Lors de votre séjour, ne manquez pas les incontournables Dollywood (parc à thème) et Aquarium Ripley’s Aquarium of the Smokies. Durant votre séjour, partez à la découverte des pistes environnantes et testez le snowboard ou le ski. Ces quelques jours sont également l'occasion rêvée de vous essayer au patinage sur glace et à la luge. Consultez notre guide de voyage sur Sevierville
Aéroport de Knoxville McGhee Tyson (TYS) - 46 min en voiture
Restaurants
Red Jasper Beer Garden
13 min en voiture
Pawpaw's Catfish Kitchen
10 min en voiture
Peaceful Side Social
16 min en voiture
The Heavenly Roast
7 min en voiture
The Artistic Bean
15 min en voiture
Foire aux questions
Les animaux domestiques sont-ils admis dans l'hébergement ?
Oui, les animaux de compagnie sont admis au sein de l'hébergement.
À combien s’élèvent les frais de parking ?
Un parking est disponible sur place.
Quelle est l'heure d'arrivée à l'hébergement Double-Level Deck Cabin w/ Hot Tub & Outdoor Fun in Smokies ?
Les arrivées sont prévues à partir de 16 h 00.
Quelle est l'heure de départ de l'hébergement Double-Level Deck Cabin w/ Hot Tub & Outdoor Fun in Smokies ?
Le départ a lieu à 10 h 00.
Où se situe l'hébergement ?
Envie d'un séjour à la montagne ? Cette cabane se trouve à moins de 15 km de Activité ludique Next To Heaven, Parc national des Great Smoky Mountains et Circuit de karting River Rage Go-Kart Track. Centre d'accueil des visiteurs Townsend Visitor Center et Chutes d'eau The Sinks sont également à 15 km de distance.
Avis sur l’hébergement Double-Level Deck Cabin w/ Hot Tub & Outdoor Fun in Smokies
Avis
Exceptionnel
Expedia Group vérifie tous les avis pour s’assurer que le client a bien réservé sur notre site. Pour encourager les clients à soumettre leur avis, nous envoyons un e-mail contenant un lien pour évaluer l’hôtel auquel nous joignons parfois une remise ou un bon de réduction Expedia Rewards à utiliser sur un prochain voyage. Nous publions tous les avis, qu’ils soient positifs ou négatifs, dans la mesure où ils respectent nos directives de contenu. Cette modération est automatisée. Tout refus est vérifié manuellement, et, si maintenu, l’auteur en est informé par e-mail motivé. Nous n’apportons aucune modification aux avis et ne contactons pas les auteurs. Nous retirons les avis après quatre ans, sauf pour les hébergements ayant peu d’avis.
Note des voyageurs de 10 (Excellent), d’après 19 avis sur 21.
10 – Excellent
19
Note des voyageurs de 8 (Bien), d’après 0 avis sur 21.
8 – Bien
0
Note des voyageurs de 6 (Satisfaisant), d’après 0 avis sur 21.
6 – Satisfaisant
0
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 21.
4 – Médiocre
1
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 21.
2 – Horrible
1
10
Propreté
10
Emplacement
Avis
Avis vérifié
10/10 Excellent
Beverly N.
21 sept. 2024
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Time away
Enjoyed our stay
Beverly N.
Séjour de 4 nuits en septembre 2024
Avis vérifié
10/10 Excellent
Michelle T.
7 janv. 2026
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Cabin was nicely decorated and very clean! We did have a small issue with the water when we arrived but host communicated quickly and issue was resolved. Area is very quiet and in a great location from the craziness of town. Would definitely rebook!
Michelle T.
Séjour de 4 nuits en décembre 2025
Avis vérifié
10/10 Excellent
K C.
18 oct. 2025
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
We loved this cabin, it was perfect for our stay. The mattresses and cabin overall were so comfortable, it was clean, any amenity we wanted was already provided, and the owners were very responsive for the few questions we had when booking our stay. It's quiet, close to the park and Gatlinburg and Pigeon Forge without the craziness. The view from the back deck was awesome and we found we spent most of our time there while we were at the cabin. We plan on booking this cabin again the next time we visit the area!
K C.
Séjour de 7 nuits en octobre 2025
Avis vérifié
10/10 Excellent
Randall P.
4 mai 2025
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Relaxing
Our family loved this home. Something for everyone, from pool table, to jacuzzi, to beautiful view from the wrap around porch. Great location for Pigeon Forge or Cades Cove. Very spacious and great family meals together.
Randall P.
Séjour de 7 nuits en avril 2025
Avis vérifié
10/10 Excellent
JIM R.
23 juin 2024
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Had a great time!
The property was everything we expected with a great view and we made good use of the hot tub and pool table! Spent most of our week in the park and this was a great location for that.
JIM R.
Séjour de 7 nuits en juin 2024
Avis vérifié
10/10 Excellent
Leigh R.
13 juil. 2025
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Cabin was wonderful and everything was as described. Everything we needed was there and place was very clean and comfortable. The views are amazing. The location in Townsend is away from all the craziness of Pigeon Forge and Gatlinburg so if you are looking to escape that mess then you e found the right place. We will definitely be visiting again. Thanks
Leigh R.
Séjour de 7 nuits en juillet 2025
Avis vérifié
10/10 Excellent
Dana J.
15 mars 2023
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Cute cabin with an awesome view
My family and our dogs loved our stay at this cabin. It was private, had lots of decks with views, was very clean and well-stocked. The game room was lots of fun! We highly recommend Haven Vacation rentals!
Dana J.
Séjour de 5 nuits en mars 2023
Avis vérifié
10/10 Excellent
Debbie L.
25 juin 2023
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Amazing!!
We can’t say enough good things about this cabin. It was amazing. The views were beautiful. It’s location was just far enough off the beaten path to relax yet close enough to do whatever you wanted. We loved loved it. Will most definitely stay here again.
Debbie L.
Séjour de 4 nuits en juin 2023
Avis vérifié
10/10 Excellent
Jessica S.
19 avr. 2025
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Relaxing vacation
Location was perfect! Close enough to pigeon forge but far enough away from the hustle and bustle. Conveniently located near restaurants and shopping. Excellent view of the mountain sunrise. Beds are comfortable and living room and dining room are spacious. Cabin came with activities that ranged from pool table, hot tub to board/card games. Excellent place to visit if you are looking for something close to Pigeon Forge and Gatlinburg or just looking to stay in the cabin on the mountain
Jessica S.
Séjour de 9 nuits en avril 2025
Avis vérifié
10/10 Excellent
Amanda S.
28 nov. 2023
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
💯 Serenity
Beautifully located with amazing view. The listing was as described with extras. Clean with comfortable beds & furniture. Enjoyed our stay. Will be recommending to family & friends.
Amanda S.
Séjour de 6 nuits en novembre 2023
Avis vérifié
10/10 Excellent
Patricia B.
17 mars 2025
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Great cabin with a view
Our family of 4 had a wonderful spring break- the cabin was in great shape, clean and had three bedrooms, each with comfortable king-size beds! We had great weather and really enjoyed the deck for the view of the mountains and beautiful sunrises every morning and a meal or two during our stay. Jacuzzi was great in the evenings. It was equidistant for us to get to Gatlinburg, Pigeon Forge and to the Smokies. Love that we could bring our dog, too. Would definitely stay here again!
Patricia B.
Séjour de 5 nuits en mars 2025
Avis vérifié
10/10 Excellent
Tanya D.
29 oct. 2024
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Family Trip
The cabin was lovely, just as advertised. We had a wonderful time and felt at home in the cabin. It was stocked with all basic necessities and had everything we needed. Great selection of games to play with the kids and the game room and hot tub were perfect for all! The location was fabulous! It is situated in a lovely little valley and about the same distance to the Great Smoky Mountains National Park, Gatlinburg, and Pigeon Forge. As for the cabin, there are a few neighbors but it is situated in a way that it feels a little secluded. Great stay!.
Tanya D.
Séjour de 3 nuits en octobre 2024
Avis vérifié
10/10 Excellent
Tobias B.
6 janv. 2023
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Did not disappoint!
Such a beautiful house. Plenty of room. High speed WiFi. Porches everywhere. Nice porch furniture. Very comfortable beds. Christmas decor made it feel even more cozy. Will be back!
Tobias B.
Séjour de 5 nuits en décembre 2022
Avis vérifié
4/10 Médiocre
Denise A.
2 nov. 2025
Les points forts : Propreté, arrivée, emplacement et exactitude de l’annonce
The home was beautiful as were the views. However, after two days the pump quit working leaving us without water to bathe, flush toilets or wash dishes. They did provide 3 cases of bottled water (it took 12 bottles just to flush a toilet). This forced us to leave as we were advised it wouldn't be restored during our stay. We were advised maintenance was alerted and they would send us ETA several times but they never came. Since we traveled from South Florida and Northern Illinois cutting our vacation down to 3 days (one day without water) was a major disappointment.
Denise A.
Séjour de 6 nuits en octobre 2025
Avis vérifié
10/10 Excellent
Dwight K.
25 août 2024
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Great cabin
This cabin was a great place to stay for a week with my family to visit Gatlinburg and Pigeon Forge for the first time. The cabin is located approximately 30 minutes from the main attractions of both areas and allowed us to discover other attractions along the route.
The cabin is clean and spacious with an amazing view of the Smoky Mountains from sunrise to sunset. We spent most of our days exploring the area and evenings gathered around the large dining room table playing games as a family. The deck is a great place for morning coffee or evening cocktails.
Contact with the hosts was easy and they quickly responded to our questions. If we are ever to return to the area we would definately stay here again.
Dwight K.
Séjour de 6 nuits en août 2024
Avis vérifié
10/10 Excellent
Carol H.
16 févr. 2025
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Feb. 10-15
Very relaxing even tho we had rain most of week. We had a couple of days of sunshine that we made the most of. Cabin was furnished with everything we needed. Upstairs commode had a problem flushing but we worked around it by lifting tank top and jiggling mechanism but should be looked at. Also at the end, lights were flickering in upstairs bathroom just to let you know. Wild recommend renting to anyone. Thanks
Carol H.
Séjour de 5 nuits en février 2025
Avis vérifié
10/10 Excellent
Kelly M.
16 avr. 2024
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
10 stars !!! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
My husband, 2 dogs, and I booked a last minute extended weekend getaway and it was everything we had hoped for and so much more!!!
This cabin was beyond the nicest that we’ve ever stayed in, thus far!! Inside was extremely clean and was equipped with everything that you could think of+++ !!
The king size beds were VERY comfortable!! The deck was closed with a gate so it was nice to keep the pups contained! The view was perfect from every angle! The closest shop and gas station were about 10 minutes away, very convenient!!
My husband loved the outdoor jacuzzi and game room!
Communication with the company was great and was always a very quick response when I had a question! Check in was super easy with no issues! There was a carport for our car with an outside outlet which came in handy for our hybrid vehicle too!
We highly recommend this cabin and rental company!!!!!!!! If we are back in the area, we will definitely be booking here again!!!!
⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Kelly M.
Séjour de 5 nuits en avril 2024
Avis vérifié
2/10 Horrible
Sanjay P.
23 janv. 2026
Drive for 11 hrs to arrive at 1030pm w my teens and dogs, only to find out that the cabin was not cleaned, and that the water pump went out. Things happen, but the owners’ actions ate what are unacceptable.I own a hotel in S FL and if I had guest that had prepaid months in advance I would make sure that I found alternative accommodation for them, for at least the first night. This was not the case, they simply said sorry the water is off and we will cancel you reservation. It is 2 days after Christmas and we are 13 hrs from home and that’s what we got when we called. Well actually they didn’t answer my call, they answered a call from my wife’s phone. They told us they looked all over for a solution but found none, so just left it. They continuously put us on mute to talk to “mgt company” after they told us they were the owners. In 5 min I found a hotel that would accept the pups. I told them I would give them a chance to do the right thing and at least call the hotel and pay for 1 night. They refused. Citing that their “management” team was unable to do that. We asked to speak to this management team, but they were not available, so we can speak to the owner but not the property manager? Given plenty of opportunities to call my cell phone, send me an email, NO they just let us show up to a filthy unit w used tampons and toilet paper all over. All they had to say was we are sorrry. When given the chance to make it right by finding us accommodations, they simply were too