While this cabin is lovely, nicely decorated, and at a great location, our overall stay was greatly marred by our abysmal interactions with Bear Camp Rentals. We chose this cabin because free tickets were prominently featured, and we saw that we would receive enough tickets for each of the listed activities for each of our family members. I reviewed this carefully, looking for the catch, but didn't find one, so we booked the cabin.
Afterwards, we received emails with instructions on how to book our free activities. It was only at this point (after booking) that we were informed we could only use one ticket for each activity per day. So, hypothetically, each family member could play mini golf, alone, for free, each day. Scammy, but oh well. At least we could rent some free movies.
However, on our last night at the cabin, we tried to rent a movie for our tired toddler, and leaving her with my mother, took the twenty minute drive to the office. We used our free movie code and all seemed to go well, but the movies never came out of the machine. We spoke to the receptionist, who told us to wait while she called someone. After standing around for over half an hour, we were told, cheerfully, that someone would fix the machine the next day. We asked about our movies, and she simply looked confused and said it was a third party company and there was nothing they could do. At this point, we had been gone for an hour and still had a twenty minute drive back, when we were only supposed to be gone a few minutes. When I complained, the receptionist simply repeated "I'm sorry you feel that way," rather than addressing the actual problem.
In addition to this super-scammy situation that left us with exactly none of the promised services, the service was slow to respond to requests to fix broken equipment, and threatening about added fees -- providing us with only one small trash can for six people for four days and saying that any trash that didn't fit would have to be taken to the office twenty minutes away or we'd be charged a fine. They also failed to provide pertinent information such as the fact that we should lock our cars, as the local bears were famous for having the ability to open doors and wreck car interiors. Overall, while the cabin was lovely, we were left with an extremely bad taste in our mouths and quite a bit of frustration for no good reason. Would strongly recommend that the owner of the cabin consider severing all ties with Bear Camp.
