2/10
The manager (owner? who knows?) Marcus never mentioned that we needed to provide an ETA (within a half hour) until the evening before our stay. That was very unhelpful timing, and this information should be part of the VRBO listing. It is not currently. (Most VRBOs I have rented have a code or key box, allowing us to come and go at the times convenient for us. Seattle traffic made this insistence even more challenging and inconvenient.)The biggest frustration was learning upon arrival that SOFA SLEEPER in the unit is broken and unusable. We noted in our first message about the property in January that we are a party of 4 adults. Why did the owners not tell us? Or replace the couch? The person who let us in showed me the text to "Marcus" the manager asking if he told us the sofa sleeper was unusable? The answer was a simple "NO." The person who let us in says it has been broken for weeks. There was an air mattress to use instead. We do not find this an acceptable solution. Telling us so we could make other arrangements and get a full refund in advance would have been the right thing to do. By the time we arrived it was too late to find other accommodations. The place was also not in great shape - the door has been forced (or kicked) open at some point. VRBO does not make clear anywhere on their website the channel for seeking a refund. So I'm left to deal with this publically. If you are looking to stay here, I cannot advise it.
Eileen C.
Séjour de 1 nuit en mai 2025