2/10 Horrible
Leandro
28 avr. 2025
Fotos are misleading - no access to common areas
Horrible check-in â I had to get in touch via WhatsApp to gain access at the entrance, even though I had completed the pre-check-in the day before and had informed them of my arrival two hours in advance. The door code they sent me was wrong, and I had to contact them again to get the correct code. During this interaction, they called me BĂĄrbara â my name is Leandro!
Cleaning service â I was informed that there was no cleaning service unless I requested it. However, on my first morning, I was woken up by the doorbell â it was the cleaning service that I had not requested!
Customer service â The WhatsApp channel is extremely slow and bureaucratic, always leading to an automated response system. Thereâs no way to quickly resolve emergency situations.
Room/Bathroom â The construction quality is much simpler than shown in the photos. My bathroom sink looked like one from a bus station. All the shampoo and liquid soap containers were empty.
Kitchen â The coffee machine was a drip-coffee maker, not a capsule machine. Even so, there were coffee capsules available â but for which machine? I reached out via WhatsApp about this issue, but received no response.
Building â The photos showed common areas with couches, sun loungers, and a jacuzzi. However, these either donât exist or are not accessible â I was denied access by the buildingâs front desk.



Leandro
Séjour de 3 nuits en avril 2025