We had a few gripes on or after arrival. No late night room service, the cold water not being cool enough for a face-wash, housekeeping overlapping with room service in a way that was a bit of a mystery. And perhaps the most stridently ridiculous: blaming the concierge for sending us to a (wonderful) restaurant because the path included a cobbled segment that made walking difficult in D&G heels.
All of these complaints were unjustified. All my/our fault, caused perhaps by the shock of actually trying to relax for the first time in a Covid-stewed year.
Undeterred, the manager, concierge and head of housekeeping responded magnificently. The bathroom water was always cool but not chilled as there is no underground water supply on Santorini. Would I like lots of ice? No less than 3 housekeepers attended our room (Room 24, private pool, highly recommended for private, villa-like feel) many times per day until we could barely step out of our swimming costumes before they were folded away.
The lack of late night room service our first night was more than compensated by the manager offering us a complimentary dinner at the Chromata restaurant. Including cocktails and wine. Very classy, no fuss.
The Chromata is the hotel you see on a lot of instagrams of Santorini. Tourists queue for selfies on the vertiginous white steps backed with an azure vista of the Caldera. I won’t forget that view but nor will I forget the absolute excellence of the management and staff here.
