We will not stay with a Two Casitas property in the future. We arrived to a hot house. The A/C was broken and blowing hot air into the house on a 90 degree day. I reported it right away. The host did not respond for over 15 hours. I had to escalate with VRBO just to get the host to reply. I spent my first day of our 3-day trip on the phone with VRBO support, messaging the host, or talking with the repair person they eventually sent the next afternoon. He was unable to fix the machine. He was polite and brought back fans for us to use in the house. The house is in need of other repairs as well: several windows were broken and did not open, one window was dangerously broken in the front guest bed on the main floor, several window screens were shredded allowing bugs in, the front door lock did not work when the humidity increased (we had to climb through a window to gain access twice), the WiFi was spotty, and two coffee makers were broken. The host eventually offered a relocation on the last night of our stay. We declined and requested a partial refund. It took 4 days to get that approved from Two Casitas. Though they were polite, I do not recommend Two Casitas due to the severe lack of management of the property, no response on a severe issue at checkin without VRBO stepping in, and delaying the partial refund for over half a week.