I wanted a double room for me and my partner, as part of this we wanted a double bed, however the cheapest room available only came with two single beds, the cheapest room I could find was advertised as a double bed and a single twin, so I booked this so we could stay in the same bed, it cost an extra £50 per night, we were only staying for one night. When we got to our room we had been given three twin beds, two of which were pushed together, this was not what was advertised. When I questioned this with reception they advised all their double beds were singles pushed together, so essentially not double beds at all. I advised the reception I had specifically paid more to get a double bed based on how they advertised the rooms on Hotels.com, they weren’t really interested and there’s was nothing they could or wanted to do about this. It was very frustrating having paid quite a lot extra for something we didn’t get, essentially false advertising. The hotel itself is very dated, the decor is a throwback from the 1980’s/1990’s, the carpets in the communal corridors are in much need of replacement / a good deep clean along with the furniture in the rooms. I wouldn’t recommend this hotel based on their advertising of how rooms are made up and their unwillingness to seem even remotely interested / bothered that having paid for a double bed we got three singles.
