Arrived at 2.30pm, they gave me a garden view room but I paid for Panoramic view. The mistake was corrected, I had to wait until 4.30pm to get my room. This delay was given to me back for my check out which I really appreciated.
Staff were nice and friendly also reactive but not proactive. It was our first time in Ibiza, we did not even get a map until we asked for it, we did not get advices only when we asked for it. I think they are used to families coming to the hotel and staying all time there.
We took all inclusive, we did not even know what is included and what is not. Nobody explained.
Food was good, there was good variety
Pools were small, packed and noisy
Honestly, we did not spend much time in there as it was not really matching what we are looking for.
Order a taxi was also a big mess, you ask reception and you wait outside without a name given so when there are 10 customers waiting it creates a huge mess and frustration.
It is still good quality price ratio but only for families.
If you are single ou in couple, this hotel is not really for you
