6/10 Satisfaisant
Casey
Voyage en famille avec de jeunes enfants
10 juil. 2025
Les points forts : Personnel et service
Les points faibles : Services et équipements et infrastructures et conditions de l’hébergement
Firstly, the staff seemed nice. However, there were just a number of things that were off. The office wasn’t clearly marked, knocked on a number of doors and ended up having to call for them to open up.
The room had a dirty towel and dirty underwear in the closet. Both rooms had cobwebs in the lamps next to the bed, some of them weren’t plugged in.
The shower had mold along the edges where your hands go as you go in and out. The windows haven’t been cleaned in a while as evident by the dead bugs and black specs of something.
There is a random door in one bedroom that looks like an emergency exit, but it should have some lock that the guest can use to feel like someone can’t just walk in. Yes, it has a key, but not something that we have but someone else we don’t know. It felt off.
It wasn’t clear for the checkout time because it said between 11 and 12 so I went to the office to ask at ~10:05 and they told me it was 10. I was visibly annoyed and said it was between 11 and 12 and they told me it would be fine and that they would clean later. Just say 10, 11 or 12. Don’t give a range.
I had called the office many times from my room the night before they closed and no one ever answered me or called me back. The WiFi instructions had the wrong details. No one ever helped.
We wore socks the entire time we were there because when you would take a shower and your towel would get on the floor. The towel would turn dark because the floor was dirty.
Everyone seemed nice tho.
Casey
Séjour de 1 nuit en juillet 2025